Call Center Representative

About the Role

As a Call Center Representative you will be the voice of the brand, engaging potential customers seeking home renovations and scheduling free product estimates. World‑class training and a collaborative sales environment will support you in achieving ambitious KPIs and contributing to rapid company growth. • Conduct engaging calls to schedule free product estimates for potential home renovation customers. • Collaborate with sales teams to develop new customer growth opportunities. • Participate in weekly training sessions and engage in team‑building and mentorship activities.

Key Responsibilities

• ▸call handling
• ▸scheduling
• ▸lead generation
• ▸sales collaboration
• ▸training sessions
• ▸kpi management

What You Bring

The ideal candidate is confident, organized, empathetic and self‑motivated, with a proven track record of exceeding goals, building relationships and thriving in team settings. Strong persuasive communication, tech‑savvy CRM experience, and the ability to work without micromanagement are essential. • Consistently meet or exceed personal KPIs and sales goals. • Must be outgoing, persuasive public speaker with strong interpersonal skills. • Self‑motivated, disciplined, tech‑savvy and comfortable using CRM tools. • Preferred background includes call center agent, appointment setter, customer service, dispatch coordinator, confirmations specialist, or customer care specialist.

Requirements

• ▸sales goals
• ▸persuasive
• ▸crm
• ▸tech‑savvy
• ▸call center
• ▸self‑motivated

Benefits

Rite Window, a division of Renuity Home, is hiring a full‑time Call Center Representative in Woburn, MA. The position offers a salary range of $60,000‑$80,000 per year, an in‑office schedule of 11 a.m. to 7 p.m. on either Tuesday‑Saturday or Sunday‑Thursday, and a weekend‑required shift. Celebrating over 15 years in the exterior remodeling industry, Rite Window generates more than $40 million in annual revenue and is backed by the industry leader Renuity. The company emphasizes work‑life balance, personal joy, knowledge, value, and performance for its employees. Rite Window offers comprehensive medical, dental, vision, life and disability insurance, paid parental leave, a 401(k) plan, generous vacation and holidays, and clear advancement paths within six months. The company is an equal‑opportunity employer that values diversity and provides accommodations for disabilities and religious needs. • Weekend availability required.

Work Environment

Field