Johnson Controls
Produces HVAC, fire, security and building automation systems to optimize and protect buildings globally.
Outside Renewals Rep-Security
Drive contract renewals and upsell security services to retain and grow customer accounts.
Job Highlights
About the Role
The Outside Renewals Representative is responsible for maintaining and growing sales within an assigned customer base and geographic territory. The role focuses on retaining preventative maintenance contracts, increasing revenue per customer, and boosting customer satisfaction through a customer‑focused strategy. • Maintain and grow sales within a defined customer base and geographic territory. • Develop and execute a customer‑focused strategy to retain preventative maintenance contracts and increase revenue per customer. • Manage all retention activities for assigned service‑agreement customers. • Serve as the primary point of contact, building relationships and understanding key account details. • Coordinate with district operations to improve service delivery. • Identify customer needs and craft sales strategies to meet them. • Monitor contract expiration dates and proactively initiate renewal discussions. • Optimize contract terms, pricing, and service levels during renewals. • Collaborate with the front‑sales team on upgrades or expansion opportunities. • Report progress and metrics to operations and corporate teams weekly and monthly.
Key Responsibilities
- ▸sales growth
- ▸contract renewal
- ▸customer retention
- ▸account management
- ▸service coordination
- ▸reporting
What You Bring
• Minimum 3 years experience in account management, customer success, or contract renewals within fire/security or related technical services (HVAC, building automation). • Proven experience negotiating contracts. • High school diploma or professional training certificate. • Highly motivated and success‑driven with excellent communication skills. • Strong self‑discipline, independent and creative thinker. • Ability to sell intangible services.
Requirements
- ▸3+ years
- ▸account mgmt
- ▸contract negotiation
- ▸high school
- ▸communication
- ▸self‑discipline
Benefits
We offer a competitive salary, paid vacation, holidays, sick time, a comprehensive benefits package from day one, a company vehicle, and an encouraging collaborative team environment. Safety is emphasized through our Zero Harm policy. Compensation includes a salary range of $54 k–$78 k, determined by education, experience, and market data, plus a sales incentive plan tied to volume, margin, and quarterly/annual performance. The package also includes the full benefits suite described above.
Work Environment
Field