Call Center - Customer Service Agent (On-Site) - Full Time

About the Role

As a Call Center Agent on the Customer Service team, you will support lead generation and sales by processing submitted leads, verifying homeowner information, confirming availability, validating product qualifications, and gauging interest. You will interact with customers and employees across all Mad City markets to help start the home‑improvement process. • Manage appointments generated from face‑to‑face sources and enter them into the CRM. • Accurately document all call attempts with appropriate dispositions and detailed notes. • Handle inbound calls from promoters and make outbound calls to verify unverified leads. • Participate in regular department contests and achieve personal and team goals. • Maintain a professional presence and a team‑first mindset. • Provide reliable attendance and consistent performance. • Take part in continuous team events, incentives, and company celebrations.

Key Responsibilities

• ▸crm entry
• ▸call logging
• ▸lead verification
• ▸lead processing
• ▸customer interaction
• ▸appointment scheduling

What You Bring

• Demonstrate strong communication skills and an outgoing personality. • Ability to multitask, prioritize, and stay organized in a fast‑paced environment. • Comfortably navigate technology and computer applications.

Requirements

• ▸communication
• ▸multitasking
• ▸organized
• ▸tech-savvy

Benefits

Mad City Windows & Baths, a Renuity company, is hiring full‑time Call Center Agents for the Customer Service team. Shifts run from 1 pm to 9 pm, with nights and weekends required; Saturday and Sunday availability is preferred. The position pays $17.50 per hour plus uncapped bonuses, with average annual earnings of $50 k–$70 k. The role offers a pathway to long‑term stability and career growth within a company that promotes from within. Mad City is a trusted Midwest home‑remodeling brand backed by Renuity’s national network, delivering faster, easier, stress‑free home‑improvement experiences across 36 states. Mad City offers rapid advancement—many team members move up within six months—along with a brand‑new expanded call‑center workspace and multiple shift options based on business needs. The call center operates 8 am–9 pm, seven days a week. The company provides comprehensive benefits, including medical, dental, vision, life, and disability insurance, paid parental leave, a 401(k) retirement plan, generous PTO and paid holidays, and ongoing team events, incentives, and celebrations. • Earn uncapped commissions, with most agents earning $50k–$70k annually. • Benefit from rapid advancement opportunities, with many moving up within six months. • Receive medical, dental, vision, life, and disability insurance coverage. • Enjoy paid parental leave, generous PTO, and paid holidays. • Participate in a 401(k) retirement savings program.

Work Environment

Field