Jll
JLL provides professional services in real estate and investment management worldwide.
Soft Service In-Charge
Oversee housekeeping services, ensure hygiene standards and manage staff/vendors
Job Highlights
About the Role
The Soft Service Manager for the Mumbai property will lead the housekeeping team, maintaining excellent hygiene standards and supporting the Property Manager on various projects. This role reports directly to the Property Manager and collaborates with vendors to ensure smooth site operations. Based at a commercial site in Mumbai, the manager oversees a small onsite team and works a 48‑hour weekly schedule. Responsibilities include planning work, conducting briefings, and managing budgets and inventory to sustain operational efficiency. • Oversee all housekeeping activities to meet client hygiene requirements. • Inspect work against specifications and established SOPs. • Create schedules, assign tasks to supervisors, and conduct regular briefings. • Ensure staff discipline, proper attire, and professional etiquette. • Manage vendor relationships and resolve site‑related issues. • Maintain records of work hours, budgets, and inventory levels. • Conduct frequent site rounds to assess facility conditions and equipment functionality. • Monitor cleaning performance and implement corrective actions as needed. • Deliver training on policies, procedures, and safety standards. • Prepare and present operational reports such as DMR, MMR, and QBR. • Recommend process improvements to enhance service quality and efficiency. • Handle financial tasks, including cost estimation and budget management.
Key Responsibilities
- ▸schedule management
- ▸vendor management
- ▸performance monitoring
- ▸operational reporting
- ▸budget management
- ▸staff training
What You Bring
Ideal candidates are analytical, meticulous, and possess strong problem‑solving and communication skills. A degree or diploma in hotel management or hospitality with 5–7 years of relevant experience is required, along with the ability to lead and develop staff.
Requirements
- ▸analytical
- ▸problem‑solving
- ▸communication
- ▸hospitality degree
- ▸5‑7 years
- ▸leadership
Benefits
JLL offers a Total Rewards Program, competitive compensation, and comprehensive benefits, while leveraging AI to match candidates with opportunities. The company is committed to diversity, equal opportunity, and providing accommodations for applicants with disabilities.
Work Environment
Onsite