Jll
JLL provides professional services in real estate and investment management worldwide.
Area IFM Lead
Lead IFM operations across an area, ensuring service excellence and client satisfaction.
Job Highlights
About the Role
The Area Integrated Facilities Management (IFM) Lead oversees all IFM operations within a designated region, linking IFM to other Global Property and Facilities (GPP) service lines and acting as a bridge between regional leadership and site‑level teams. The role ensures contract governance, high client satisfaction, and consistent service excellence across multiple locations. Day‑to‑day responsibilities include leading and empowering IFM teams, driving innovation through technology and best practices, managing financial performance and cost‑saving initiatives, and maintaining strong client relationships as a trusted advisor. The leader also champions safety and compliance, identifies growth opportunities, and regularly travels to sites to connect IFM with other service lines. • Lead and manage all IFM operations across the assigned area. • Foster a collaborative, empowering culture for IFM teams. • Drive service‑delivery innovation using technology and best practices. • Develop and maintain trusted client advisor relationships. • Monitor financial performance and implement cost‑saving initiatives. • Champion health, safety, and compliance standards on all sites. • Identify growth and expansion opportunities; partner with business development. • Connect IFM services to other GPP service lines through regular travel.
Key Responsibilities
- ▸ifm operations
- ▸service innovation
- ▸financial management
- ▸safety compliance
- ▸client advisory
- ▸growth strategy
What You Bring
Candidates must have a bachelor’s degree (or equivalent) and at least eight years of facilities‑management experience, with a focus on integrated FM across remote locations. Required skills include strong communication, financial acumen, knowledge of health‑and‑safety regulations, and proven leadership. Preferred qualifications feature an MBA, experience with technology‑enabled operations, sustainability initiatives, and contract governance expertise. • Bachelor’s degree (or equivalent) and 8+ years in integrated facilities management. • Proven ability to lead remote, multi‑location teams and deliver results. • Strong communication, interpersonal, and financial management skills. • Knowledge of health‑and‑safety regulations and contract governance. • Preferred: MBA, experience with technology solutions for operations optimization. • Preferred: Sustainability expertise and environmental stewardship initiatives. • Preferred: Background in emergency prevention, cross‑selling, and growth identification.
Requirements
- ▸bachelor's
- ▸8+ years
- ▸leadership
- ▸communication
- ▸health‑safety
- ▸mba
Benefits
The position is based on‑site in Seattle, WA, with an estimated total compensation ranging from $193,000 to $298,400 annually. JLL offers a comprehensive benefits package—including 401(k) matching, medical/dental/vision coverage, paid parental leave, PTO, and early wage access—while upholding equal‑opportunity policies and supporting employees with accommodations as needed.
Work Environment
Onsite