Xcel Energy
Provides energy services across multiple states, focusing on clean, reliable, and affordable solutions.
Customer Contact Center Representative
Handle customer inquiries, emergencies, and support via phone for electricity and gas.
Job Highlights
About the Role
Customer Contact Center Representatives serve as the primary point of contact for electricity and natural gas customers, handling complex issues through multiple technology channels. They build trust by anticipating needs, providing accurate information, and educating customers on the company’s products and rate options across several service territories. • Deliver exceptional customer service via phone and other communication channels • Anticipate customer needs and provide tailored solutions • Apply critical thinking to resolve complex inquiries and offer technical support • Respond to gas and electric emergencies with precision to ensure public safety • Participate in on-call rotation and weekend shifts as required
Key Responsibilities
- ▸customer service
- ▸technical support
- ▸emergency response
- ▸on-call
- ▸multi-channel
- ▸tailored solutions
What You Bring
The role demands strong problem‑solving and technical support skills, especially during high‑pressure situations such as electric and gas emergencies. Representatives must maintain professionalism, empathy, and adherence to scripts while delivering consistent, high‑quality service. • Minimum: 18 months of customer service experience; high school diploma; proficiency with Microsoft Windows; ability to troubleshoot hardware and software issues • Preferred: Bilingual Spanish proficiency (premium after test); prior call center experience
Requirements
- ▸microsoft windows
- ▸troubleshooting
- ▸high school
- ▸customer service
- ▸spanish
- ▸problem solving
Benefits
Xcel Energy is seeking motivated individuals to join its Customer Contact Center in Eau Claire, WI. Training runs Monday‑Friday from 10:00 am to 6:30 pm, begins March 2026, and requires on‑site work for three months after completion. The position offers a starting wage of $20 per hour and includes on‑call rotation and occasional weekend shifts. • Compensation: $20/hr base pay; eligible for Spot On Bonus and comprehensive benefits including medical, dental, vision, life insurance, HSA/FSA, transportation reimbursement, disability coverage, EAP, fitness reimbursement, tuition assistance, transit programs, recognition programs, pension, 401(k), PTO, holidays, volunteer PTO, and parental leave
Work Environment
Office Full-Time