Heidelberg Materials North America
A leading supplier of construction materials, focusing on cement, concrete, aggregates, and innovative solutions.
Customer Service Representative I
Respond to customer inquiries, provide info, resolve issues, maintain records.
Job Highlights
About the Role
Customers are served promptly and professionally through phone, email and other channels. The role requires providing accurate information on products, services and order status, while efficiently resolving issues to ensure a positive experience. Collaboration with internal teams is essential to meet customer needs and deadlines, and all interactions are recorded in detail. • Respond promptly to customer inquiries via phone, email, and other channels. • Provide accurate product, service, and order information. • Collaborate with internal teams to meet customer needs and deadlines. • Keep detailed records of all customer interactions. • Commit to delivering exceptional customer service.
Key Responsibilities
- ▸customer support
- ▸inquiry response
- ▸product info
- ▸team collaboration
- ▸record keeping
- ▸service excellence
What You Bring
The ideal candidate demonstrates strong communication and active listening skills, a problem‑solving mindset and the ability to adapt in a fast‑paced environment. Proficiency with computer systems and data entry, a commitment to exceptional service, and a collaborative attitude focused on team success are also required. The position is based in a professional office setting with frequent phone and email interaction. Occasional collaboration with other departments may be required, providing a dynamic but structured work environment. • Demonstrate strong communication and active listening skills. • Solve problems and adapt quickly in a fast‑paced environment. • Proficient in computer systems and data entry.
Requirements
- ▸communication
- ▸problem solving
- ▸adaptability
- ▸computer systems
- ▸data entry
- ▸teamwork
Benefits
Heidelberg Materials offers an hourly wage ranging from $20.49 to $24.08, a 401(k) plan with automatic company contributions and matching, and a comprehensive benefits suite that includes medical, dental, vision, prescription drug coverage, HSA/HRA/FSA options, AD&D, short‑ and long‑term disability, and basic life insurance. Employees also receive paid bonding leave, 15 days of vacation, 56 hours of sick leave and 10 paid holidays. • Competitive hourly pay $20.49–$24.08. • 401(k) with company contributions and matching. • Comprehensive health benefits (medical, dental, vision, Rx) plus HSA/HRA/FSA. • AD&D, short‑ and long‑term disability, and basic life insurance. • Generous paid time off: bonding leave, 15 vacation days, 56 sick hours, and 10 holidays.
Work Environment
Office Full-Time