Jll
JLL provides professional services in real estate and investment management worldwide.
Help Desk Executive
On‑site helpdesk executive handling tenant requests, feedback, and facility coordination
Job Highlights
About the Role
We are seeking a Helpdesk Executive for our Property and Asset Management business. You will be the face of BRIGHTSTONE at the client’s site, interacting with guests and tenants, maintaining strong public relations, and addressing feedback and suggestions. The role involves daily liaison with various departments to ensure a high‑quality customer experience. • Coordinate with other departments, gather and share customer feedback to improve services. • Own requests and complaints, ensuring resolution within the defined TAT. • Conduct daily reception lobby rounds and report any lapses to the relevant team. • Perform timely customer feedback surveys and share reports with client/management. • Respond to emergencies per BRIGHTSTONE policies and contact appropriate authorities. • Follow lost‑and‑found procedures. • Nominate for and attend training programs at the site or BRIGHTSTONE office. • Monitor email inbox daily to address priority requests. • Receive and handle calls and emails from clients. • Ensure complaints are closed with proper stakeholder communication. • Assist with filing, inventory records, MMR, DMR, complaint trackers, dashboards, etc. • Update handover/takeover register at shift end for all tasks. • Manage and participate in events, oversee general maintenance, and handle guests.
Key Responsibilities
- ▸complaint management
- ▸feedback surveys
- ▸email monitoring
- ▸dashboard tracking
- ▸event management
- ▸public relations
What You Bring
The position is based at a residential site in Mumbai. You will report directly to the Customer Relation Manager and work alongside a site team that includes a Property Manager and additional staff. The role requires on‑site presence and participation in site‑specific activities. The ideal candidate is meticulous, analytical, and able to solve problems using logic and reasoning. A relevant hospitality education with 1–2 years of experience, or 2–3 years in client‑facing service roles, is required, along with fluency in English and Hindi. Flexibility for shifts, weekends and holidays, as well as basic computer and MS‑Office skills, is also expected. • Maintain a hospitality outlook and presentable appearance.
Requirements
- ▸hospitality education
- ▸ms‑office
- ▸english hindi
- ▸on‑site
- ▸problem solving
- ▸1–2 yrs
Benefits
At BRIGHTSTONE we support your growth in an entrepreneurial and inclusive environment, offering a competitive total rewards program, pay and benefits. The role is full‑time, on‑site in Mumbai, with a scheduled 48‑hour work week. We encourage applicants to apply even if they do not meet every requirement. • Work Schedule (flexible shifts, weekends, holidays as required).
Work Environment
Onsite