Johnson Controls
Produces HVAC, fire, security and building automation systems to optimize and protect buildings globally.
Customer Service Representative
Monitor alarms, dispatch authorities, and provide customer service as an Emergency Dispatch Operator.
Job Highlights
About the Role
The hiring process may use technology‑assisted tools, including artificial intelligence, to help identify and evaluate candidates, though all final decisions are made by human reviewers. • Monitor and respond to alarms and signals while providing exceptional customer service. • Make outgoing calls to verify alarms and signals, dispatch authorities, and notify responsible parties. • Document alarm handling procedures and complete alarm processing according to standard operating procedures.
Key Responsibilities
- ▸alarm monitoring
- ▸call dispatch
- ▸procedure documentation
- ▸customer service
- ▸ai screening
What You Bring
Employees must maintain the necessary licensing required for the job, work effectively under pressure, demonstrate punctuality, and uphold strong work ethics. They are also expected to be willing to perform other duties as assigned. • Must be 18 years old. • Customer service experience. • Excellent communication skills. • Able to type between 20–25 wpm. • Basic knowledge of computer applications. • Strong problem‑solving skills. • High School Diploma or GED.
Requirements
- ▸high school
- ▸computer skills
- ▸typing
- ▸customer service
- ▸problem solving
- ▸communication
Benefits
The Emergency Dispatch Operator (EDO) position offers promotional opportunities after 90 days, with an hourly wage ranging from $16 to $18 based on experience. Bilingual candidates fluent in Spanish and English are encouraged to apply and will receive additional compensation. New hires will participate in a comprehensive five‑week interactive training program designed to prepare them for the role and introduce exciting opportunities. The full‑time training class begins on Monday, February 23, 2026. The position includes a competitive benefits package, and the posted salary range reflects target compensation. Exceptional candidates with unique skills may be considered for a higher rate.
Work Environment
Field