Call Center - Inside Sales Agent (On-Site) - Part Time

About the Role

As an Inside Sales Agent you will support homeowners exploring remodeling projects, qualifying interest, setting appointments, and delivering a strong first impression. You will interact with customers across all Mad City markets and guide them toward solutions they love. • Manage inbound and outbound calls in a fast-paced call center environment • Partner with scheduling teams to verify appointments and confirm with customers • Utilize pre-built scripts to engage customers and help find solutions for their home projects • Participate in regular department contests and achieve personal and team goals

Key Responsibilities

• ▸call management
• ▸appointment scheduling
• ▸script utilization
• ▸sales support
• ▸customer interaction

What You Bring

This role is open to candidates with no prior experience; the company provides training for motivated, outgoing individuals who want long‑term stability and career growth. Mad City is one of the Midwest’s most trusted home‑remodeling brands, backed by Renuity’s nationwide network of renovation companies operating in 36 states. The ideal candidate has strong communication skills, an outgoing personality, and a goal‑driven, competitive attitude. Reliability, consistency, the ability to multitask, prioritize, stay organized, and comfort with technology are also required.

Requirements

• ▸communication
• ▸outgoing
• ▸goal-driven
• ▸reliable
• ▸multitasking
• ▸tech-savvy

Benefits

Mad City Windows & Baths, a Renuity Company, is hiring a part‑time Call Center Agent – Inside Sales to work nights and weekends, with shifts from 1 pm to 9 pm. Saturday and Sunday availability is preferred. The position pays $16 per hour plus uncapped commission. Mad City offers uncapped earning potential, with most agents earning $50 k–$70 k per year, and rapid advancement—many team members move up within six months. The call center provides a brand‑new expanded workspace, multiple shift options based on business needs, and operates from 8 am to 9 pm, seven days a week. Benefits include medical, dental, vision, life and disability insurance, paid parental leave, a 401(k) retirement plan, generous PTO and paid holidays, as well as continuous team events, incentives, and company celebrations. Mad City Windows & Baths, part of Renuity, combines local expertise with a national brand to make home improvement faster, easier, and stress‑free. The company embraces diversity and inclusion, offers equal‑opportunity employment, and provides accommodations for disabilities or religious needs.

Work Environment

Field