Johnson Controls
Produces HVAC, fire, security and building automation systems to optimize and protect buildings globally.
Field Line Manager
Lead a service engineering team, managing operations, safety, budgets and customer relations.
Job Highlights
About the Role
The role involves organizing day‑to‑day duties, resolving operational problems, liaising with customers and staff, and implementing procedures with timely briefings. Working with the planning team, the manager schedules manpower and equipment, monitors documentation, conducts safety and quality audits, and ensures health and safety compliance. Key responsibilities include identifying training needs, conducting annual appraisals, managing work forecasts, controlling job budgets, and maintaining customer relationships while coordinating with credit control. • Organize daily duties and operations for the engineering team. • Resolve operational issues and coordinate with customers and staff. • Implement work procedures and deliver timely briefings. • Plan and schedule manpower and equipment with the planning team. • Monitor engineer documentation, certify timesheets and ensure accuracy. • Conduct safety and quality audits for engineers and subcontractors. • Manage health and safety compliance and promote a Zero Harm culture. • Identify training needs, conduct appraisals and develop team skills. • Forecast work, track job progress and ensure on‑time completion. • Control job budgets, justify variations and manage cost efficiency. • Maintain customer relationships and minimize disputes while collaborating with credit control.
Key Responsibilities
- ▸manpower scheduling
- ▸equipment planning
- ▸documentation
- ▸safety audits
- ▸budget control
- ▸customer relations
What You Bring
Field Line Managers are pivotal in coaching and developing skilled engineers. They must possess excellent communication, customer service, and people‑management skills, and lead a team of service engineers in a fast‑paced transactional environment. Essential requirements are a valid driver’s licence, experience in a customer‑facing role, strong communication, proactive problem‑solving, and the ability to build relationships and influence others. Preferred experience includes fire and security industry knowledge, people‑management experience, and P&L responsibility.
Requirements
- ▸driver's licence
- ▸customer service
- ▸communication
- ▸problem solving
- ▸people management
- ▸fire security
Benefits
Field Line Manager – Johnson Controls/ADT offers an opportunity to shape a safe, comfortable and sustainable future. The company is passionate about improving how people live, work and play, and continuously creates new growth opportunities for employees. Why work for ADT? Employees enjoy competitive salary, commission schemes, sales referral incentives, an annual bonus, pension matching up to 7 %, 25 days holiday plus bank holidays, a company vehicle, ongoing training, industry‑leading health and safety, career progression, and staff referral rewards up to £2,000. • Competitive base salary with commission and sales referral incentives. • Annual company bonus and pension matching up to 7 %. • 25 days holiday plus bank holidays and staff referral reward up to £2,000. • Company vehicle and ongoing professional training. • Clear career progression opportunities within a team averaging 20+ years tenure.
Work Environment
Field