Jll
JLL provides professional services in real estate and investment management worldwide.
Customer Service Coordinator
Monitor tech systems for facility ops, dispatch work orders, provide customer service.
Job Highlights
About the Role
This role monitors technology systems that support facility operations, responds to calls, emails, and web requests from internal and external stakeholders, and ensures work orders are dispatched promptly. The incumbent is expected to demonstrate excellent customer service and uphold JLL’s mission, values, and goals in every interaction. • Conduct research using available resources. • Identify and prioritize critical issues for escalation. • Route stakeholder calls to the appropriate resources. • Complete all assigned callbacks promptly. • Monitor telephony queue metrics to enhance productivity. • Generate accurate, timely work orders for clients. • Follow client‑driven standards and procedures. • Perform data entry across multiple work‑request applications. • Track personal productivity and performance metrics. • Deliver superior customer service while maintaining professionalism under pressure.
Key Responsibilities
- ▸work orders
- ▸data entry
- ▸queue monitoring
- ▸tech monitoring
- ▸issue escalation
- ▸customer service
What You Bring
We are committed to hiring talented individuals and providing an environment where they can thrive, grow meaningful careers, and find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades, technology, or are looking to apply your skills to a new industry, we invite you to join our team. The role demands strong computer proficiency, the ability to handle emergency escalations, and effective collaboration in a fast‑paced environment. It also involves maintaining operational efficiency through data tracking and continuous improvement initiatives. Qualified candidates should possess at least an associate’s degree in facilities management, building, business, or a related field, and preferably two or more years of experience in facility or property administration. Superior customer‑service orientation, professionalism under stress, and proficiency with MS Office are also essential. • Exhibit strong organizational and multitasking abilities. • Communicate effectively in writing and verbally. • Hold an associate’s degree in facilities management, building, business, or a related field. • Bring at least two years of facility or property administration experience (preferred). • Demonstrate proficiency in Microsoft Office and strong interpersonal skills.
Requirements
- ▸associate degree
- ▸microsoft office
- ▸facility experience
- ▸multitasking
- ▸customer service
- ▸communication
Benefits
The position offers a wage of $21.40 per hour and a Sunday‑to‑Thursday night shift (12 am‑8 am) at our on‑site Atlanta, GA location. Visa sponsorship is not available; applicants must be authorized to work in the United States without sponsorship. JLL provides a supportive culture and a comprehensive benefits package that includes a 401(k) match, medical, dental, and vision coverage, paid parental leave at 100 % salary, paid time off, company holidays, and early access to earned wages through Daily Pay. We prioritize mental, physical, and emotional health and encourage all qualified individuals to apply, even if they do not meet every requirement.
Work Environment
Onsite