Customer Experience Advocate

About the Role

• Handle inbound calls, emails, and chats for residential HVAC, plumbing, and electrical service inquiries. • Deliver professional, timely support while coordinating with cross‑functional teams. • Build strong internal relationships and reflect Lee Company’s culture and mission.

Key Responsibilities

• ▸inbound support
• ▸residential service
• ▸cross‑team coordination
• ▸relationship building

What You Bring

Lee Company is seeking Customer Experience Advocates to support residential service customers in HVAC, plumbing, and electrical. The role involves responding to calls, emails, and chats professionally and promptly, while collaborating across business lines to ensure optimal support. Employees are encouraged to build strong working relationships and embody the company’s culture and mission. Successful candidates must have excellent phone etiquette, strong verbal and written communication, and active listening skills. They should be driven, tenacious, and service‑minded with a “How can I help?” attitude, as well as be organized, detail‑oriented, and able to multitask under pressure. Proficiency with MS Teams, Outlook, internet navigation, and web platforms is required; experience with Dynamics 365 and Five9 is a plus. To apply, candidates must be legally authorized to work in the United States and may request accommodations during the hiring process via [email protected]. Join a company with 80 years of history, 1,700+ team members, and a focus on people‑first values. • Exhibit excellent phone etiquette, verbal/written communication, and active listening. • Apply a service‑oriented “How can I help?” mindset and strong problem‑solving skills. • Multitask effectively under pressure with high attention to detail. • Proficient in MS Teams, Outlook, and web‑based platforms; Dynamics 365 and Five9 experience preferred.

Requirements

• ▸phone etiquette
• ▸ms teams
• ▸dynamics 365
• ▸problem solving
• ▸multitask
• ▸detail‑oriented

Benefits

Lee Company offers a flexible schedule with daytime, evening, and hybrid work‑from‑home options. Benefits include comprehensive health, dental, and vision insurance, virtual primary care, mental‑health services, and paid time off. Financial perks feature earned‑wage access, 401(k) match, HSA contributions, and company‑paid life and disability insurance. Employees can participate in community volunteer initiatives, receive free trade training through Lee Company University, and access career‑growth opportunities. The company fosters a safe environment with a commitment to safety and wellbeing, providing Chaplain services and support resources. Lee Company is an equal‑opportunity, E‑Verify employer that does not discriminate based on protected characteristics.

Work Environment

Field