Supervisor Front Desk

About the Role

• Supervise daily Front Office operations. • Assist guests with check‑in and check‑out and support front desk staff with inquiries. • Greet and welcome owners and guests upon arrival. • Register guests in the system, verifying reservations, addresses, and credit information. • Promote Hilton Grand Vacation services and recognize member benefits. • Train and direct new department team members. • Ensure Front Office quality standards, policies, and procedures are applied consistently. • Provide ongoing training and support to the team. • Maintain a house bank, make daily deposits, and generate accurate receipt reports. • Oversee accurate registration and check‑out sequences for guests. • Assign tasks to subordinates related to credit, missing addresses, registration cards, posting charges, and desk organization. • Maintain a daily log of guest opportunities with corrective action steps. • Follow up on unresolved situations promptly and communicate to managers/supervisors. • Maintain regular attendance per company standards.

Key Responsibilities

• ▸front office supervision
• ▸guest check‑in
• ▸guest registration
• ▸house bank
• ▸receipt reporting
• ▸task assignment

What You Bring

• High school diploma/GED required. • Prior related experience required. • Ability to read, analyze, and interpret complex documents. • Capability to build and interpret business communications and reports. • Basic mathematical skills. • Strong problem‑solving and judgment in guest and business situations. • Excellent interpersonal and service skills. • Ability to resolve conflict, think quickly, influence, and mentor others. • Associate’s degree or college education preferred. • Three or more years of related experience preferred. • Prior management or supervisory experience preferred.

Requirements

• ▸ged
• ▸associate’s
• ▸3+ years
• ▸management
• ▸problem‑solving
• ▸interpersonal

Benefits

HGV now offers Day One Team Member Benefits. The Front Desk Supervisor role focuses on overseeing front office functions and ensuring guest satisfaction. Hilton Grand Vacations is a leader in the vacation ownership industry, committed to innovation, quality, and growth while fostering a supportive and collaborative team environment. • Competitive hourly base pay and positive team environment. • Daily Pay option to receive earnings before payday. • Discounted hotel rates worldwide. • 401(k) with company match. • Employee stock purchase program. • Generous paid time off and sick leave. • Recognition programs and rewards. • Tuition reimbursement. • Learning and career advancement opportunities.

Work Environment

Onsite