Inbound Collector-Remote (Central Florida Candidates Only)

About the Role

What Will I be Doing? The Inbound Collector will be responsible for handling inbound calls on any past‑due mortgage and/or maintenance accounts, including third‑party service and collecting via phone and mail. The position emphasizes handling/collecting inbound calls while remaining compliant with all Federal and State laws and assisting owners with understanding the terms and conditions related to their ownership and contracts. The collector must be certified in both call skills and the Debt Collections Practices Act (FDCPA) and may spend less than 30% of their time handling owners. • Perform all collection activity in accordance with company and Federal regulations, facilitating acceptable delinquency percentages • Maintain required levels of phone activity, contact percentages and other key performance indicators • Legally, ethically and confidentially handle any correspondence and/or payments received • Maintain systematic and organized support documentation related to any owner account; request skip tracking as necessary • Assist all members of collections staff with daily process and procedure when required • Carry out any reasonable request by management • Complete all required company training/compliance courses as assigned • Adhere to company standards and maintain compliance with all policies and procedures

Key Responsibilities

• ▸debt collection
• ▸call handling
• ▸compliance
• ▸documentation
• ▸performance metrics
• ▸owner assistance

What You Bring

This role is open to remote for candidates in the Central Florida area. What Are We Looking For? To fulfill this role successfully, the individual should possess effective communication skills, the ability to handle pressure and remain calm with customers, knowledge retention and recall to provide accurate information, problem‑solving abilities, and be a team player. • Effective communication skills • Ability to handle pressure and remain calm with customers • Knowledge retention and recall to provide accurate information to customers • Problem solving

Requirements

• ▸communication
• ▸pressure
• ▸recall
• ▸problem solving
• ▸remote
• ▸team player

Benefits

WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY* At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals. • Recognition Programs and Rewards • Excellent health care options, including medical, dental, and vision • Go Hilton: Travel Discounts Program Hilton hotel rates worldwide • Employee Assistance Program that supports your physical and mental well‑being • Paid Vacation Time and Paid Sick Days • 401(k) program with company match • Tuition reimbursement programs • Numerous learning and advancement opportunities • Embodiment of the Hilton Grand Vacations values of Hospitality, Integrity, Leadership, Teamwork, Ownership

Work Environment

Remote