Service Ambassador Lead

About the Role

The role focuses on enhancing occupant experience across facilities by overseeing soft services, coordinating events, and leading a team of ambassadors. It blends strategic planning with hands‑on execution to ensure cleanliness, safety, and a welcoming environment for employees, guests, and visitors. Key responsibilities include developing and implementing experience strategies, creating SOPs for hygiene, managing cleaning, pest control and landscaping, conducting daily service walkthroughs, and using data analytics to drive continuous improvement. The position also champions employee well‑being initiatives, prepares performance reports, and enforces brand and grooming standards. In addition, the incumbent will manage end‑to‑end event delivery, from request tracking and stakeholder communication to on‑site execution, AV coordination, procurement, and post‑event analysis. Collaboration with internal teams, vendors, and security ensures seamless operations and compliance with client and regulatory requirements. • Develop and execute strategies to improve occupant experience. • Create and enforce SOPs for cleanliness and hygiene. • Manage soft services including cleaning, pest control, and landscaping. • Conduct daily walkthroughs to ensure compliance with service standards. • Provide training, guidance, and performance support to team members. • Collaborate with external vendors for efficient soft‑service delivery. • Coordinate with internal teams to implement service improvements. • Monitor service quality, address issues promptly, and take corrective actions. • Leverage analytics to identify trends and drive data‑based enhancements. • Implement employee engagement and well‑being programs. • Prepare and submit regular reports on service performance metrics. • Lead a team of ambassadors, enforce attire and grooming standards. • Drive continuous improvement through business intelligence and best‑practice adoption. • Track and manage event requests from initiation through completion. • Facilitate stakeholder communication and provide regular event updates. • Coordinate on‑site event execution, including setup, breakdown, and visitor experience. • Oversee procurement and vendor management for event resources. • Ensure AV equipment functionality and establish contingency plans. • Maintain compliance with client security and banking environment requirements. • Support account leadership with reporting, presentations, and strategy discussions.

Key Responsibilities

• ▸soft services
• ▸event management
• ▸analytics
• ▸reporting
• ▸av coordination
• ▸vendor management

What You Bring

Candidates should have 4‑5 years of mid‑level experience in hospitality, airline, or F&B sectors, strong customer‑service and leadership skills, and familiarity with facility management principles. The role is based on‑site in Singapore, and JLL encourages applicants to apply even if they do not meet every listed criterion.

Requirements

• ▸4-5 yrs
• ▸hospitality
• ▸airline
• ▸customer service
• ▸leadership
• ▸facility management

Work Environment

Onsite