Technical Customer Support Specialist

About the Role

The position offers application support for custom product development, delivering complex technical assistance to translate customer specifications into engineered solutions. Responsibilities include reading engineering drawings, generating accurate quotes, processing custom orders, and leading key accounts through build, shipment, and delivery tracking while coordinating across sales, marketing, production and shipping functions. The role also requires meeting team performance metrics and handling additional duties as assigned. • Provide application support for custom product development. • Deliver complex technical assistance to create engineered solutions per customer specs. • Interpret engineering drawings and generate detailed quotes. • Process incoming custom orders and ensure manufacturability. • Lead key accounts, coordinating build schedules, shipments, and proof of delivery. • Collaborate with sales, marketing, production, and shipping to resolve quality and service issues. • Meet and exceed team performance metrics and critical goals.

Key Responsibilities

• ▸application support
• ▸engineering solutions
• ▸drawing review
• ▸quote generation
• ▸order processing
• ▸account management

What You Bring

Candidates should hold a bachelor’s degree or equivalent experience, with ideally five or more years in customer service, quotations or technical support within a call‑center or manufacturing environment. Required skills include logical problem solving, root‑cause analysis, the ability to manage multiple projects, and strong written and verbal communication for collaboration across all organizational levels. Building effective relationships across functional areas and working autonomously in a fast‑paced team are also essential. • Bachelor’s degree or equivalent experience. • Minimum 5 years of customer service, quoting, or technical support in a call‑center or manufacturing setting. • Strong logical reasoning and problem‑solving abilities. • Proven root‑cause analysis and recommendation skills. • Ability to manage multiple projects in a fast‑paced environment. • Excellent written and verbal communication for cross‑functional collaboration. • Demonstrated relationship‑building across functional areas. • Self‑directed work style with accountability for results.

Requirements

• ▸bachelor's
• ▸5+ years
• ▸problem solving
• ▸root cause
• ▸project management
• ▸communication

Benefits

Compensation ranges from $62,900 to $116,900, with eligibility for incentives, and includes a transparent pay structure based on skills, experience and performance. Benefits cover medical, dental, vision, flexible spending, disability, life insurance, 401(k) with company match, employee stock purchase plan, tuition reimbursement, various paid leaves, well‑being programs and legal/identity theft protection. • Salary range $62,900‑$116,900 with potential incentives. • Comprehensive medical, dental, vision coverage and flexible spending accounts. • Short‑term and long‑term disability, critical illness, accident and life insurance. • 401(k) plan with company match and employee stock purchase program. • Tuition reimbursement, caregiver and parental leave, backup care services. • Paid time off, volunteer time, well‑being and legal/identity theft protection. • Inclusive, diverse culture with commitment to equal employment opportunity.

Work Environment

Onsite