Operations Manager

About the Role

The role operates in a hybrid setting, combining office tasks—such as using computers, phones, and copy machines—with extensive field activity, including travel to customer sites and interaction with frontline workers. • Onboard, coach, mentor, and manage performance of drivers and helpers in the field. • Deliver daily tools, instruction, and feedback to new frontline employees. • Hold regular onboarding meetings and maintain consistent communication touchpoints. • Review best practices and support employee career goal development. • Identify improvement opportunities, collaborate on solutions, and provide coaching feedback. • Lead safety initiatives, conduct root‑cause investigations, and ensure retraining after incidents. • Document and maintain regulatory records (DOT), audit route operation logs, driver attendance, and ticketing. • Visit customer sites to evaluate safety issues and recommend service alternatives.

Key Responsibilities

• ▸driver coaching
• ▸safety leadership
• ▸regulatory audits
• ▸site visits
• ▸onboarding training
• ▸performance management

What You Bring

Candidates must be prepared to obtain or possess a REAL ID for travel and access to federal property, aligning with federal regulations. • Required qualifications: Associate’s degree (or high school diploma with 2 years experience), age 18+, legal work eligibility, valid driver’s license. • Preferred qualification: Completion of WM Operations Manager Trainee program.

Requirements

• ▸associate degree
• ▸2 years
• ▸18+
• ▸driver’s license
• ▸real id
• ▸wm trainee

Benefits

The organization fosters a People First culture, championing safety, integrity, and community stewardship. WM is an equal‑opportunity employer that offers accommodations throughout the hiring process and values diversity and inclusion. • Benefits: medical, dental, vision, life insurance, short‑term disability, stock purchase plan, 401(k) match, paid vacation, holidays, personal days (varies by site).

Work Environment

Field