Customer Service - Self Storage Manager

About the Role

Property Managers work independently across multiple locations, assessing customer storage needs, recommending solutions, and selling packing and moving supplies. They conduct daily unit inspections, audit cash drawers, make bank deposits, and keep customers current on payments by making reminder and collection calls as needed. • Assess customer storage needs, recommend solutions, and sell packing/moving supplies. • Conduct daily unit inspections, audit cash drawers, and make bank deposits. • Handle payment reminders and collection calls. • Lift/move items up to 35 lb; spend up to 50% of time outdoors, including stairs and large doors. • Perform cleaning, sweeping/mopping interiors, and maintain exterior grounds.

Key Responsibilities

• ▸customer assessment
• ▸solution recommendation
• ▸supply sales
• ▸unit inspection
• ▸cash audit
• ▸payment collections

What You Bring

Physical requirements include the ability to lift and move items up to 35 lb, spending up to 50% of time walking around facilities and outdoors, climbing stairs, and opening large doors. The role also involves cleaning and routine maintenance tasks such as sweeping, mopping interior areas, and maintaining exterior grounds free of debris. Successful candidates have experience in customer‑service‑focused sales environments such as retail, restaurants, fast‑food, or other service‑based companies. A valid driver’s license and personal vehicle are required to travel between work locations, with mileage reimbursement provided. • Experience in customer‑service sales environments (retail, restaurant, fast‑food, etc.). • Valid driver’s license and personal vehicle for travel between sites (mileage reimbursed).

Requirements

• ▸customer service
• ▸sales experience
• ▸driver license
• ▸physical lift
• ▸outdoor work

Benefits

Public Storage is the self‑storage industry leader and is hiring now, offering a wage of $16.00 per hour. The company provides a Total Rewards package that includes flexible full‑time schedules (9:30 am–6 pm, weekends until 5 pm) and eligibility for benefits after an average of 20+ hours per week. Benefits encompass medical, dental, vision, 401(k) with matching, paid time off, sick leave, flex spending, company‑paid life and accidental death insurance, exclusive vendor discounts, mileage reimbursement, and performance‑based bonuses for property managers. Public Storage has been recognized as a Great Place to Work, voted Best Career Growth, ranked in the top 5% for work culture, and in the top 10% for diversity and inclusion. Applicants are invited to join the industry’s #1 team. • $16.00 hourly wage. • Flexible full‑time schedule (9:30 am–6 pm, weekends until 5 pm) with benefits after 20+ hours/week. • Medical, dental, vision, 401(k) match, paid time off, sick leave, and flex spending account. • Company‑paid life and accidental death insurance, vendor discounts, mileage reimbursement. • Performance‑based bonuses for property managers.

Work Environment

Field