Customer Service - Self Storage Manager

About the Role

Property Managers work independently across multiple locations, both indoors and outdoors, assessing customers' storage needs and recommending solutions, including the sale of packing and moving supplies. They perform daily unit inspections to verify inventory and availability, audit cash drawers, and make bank deposits. The role also involves contacting customers to keep payments current and conducting reminder or collection calls as needed. • Assess customers' storage needs and recommend solutions, including selling moving supplies. • Conduct daily unit inspections to ensure inventory readiness. • Audit cash drawers, prepare bank deposits, and manage payment collections. • Perform cleaning, maintenance, and exterior upkeep of facilities. • Lift/move items up to 35 lb and navigate outdoor environments, stairs, and large doors. • Provide excellent customer service with a background in retail or hospitality sales.

Key Responsibilities

• ▸storage assessment
• ▸unit inspection
• ▸cash auditing
• ▸facility maintenance
• ▸item handling
• ▸customer service

What You Bring

Physical duties require the ability to lift or move items up to 35 pounds and to spend up to half of the workday walking around facilities, including climbing stairs and opening large doors. Managers also perform cleaning and routine maintenance tasks such as sweeping, mopping interior areas, and maintaining exterior grounds and curb appeal. Successful candidates have experience in customer‑service‑focused sales environments such as retail, restaurants, or fast‑food operations. A valid driver’s license and personal vehicle are required for traveling between sites, with mileage reimbursement provided. • Work independently across multiple self‑storage locations. • Hold a valid driver’s license and use personal vehicle for site travel (mileage reimbursed).

Requirements

• ▸independent
• ▸driver's license
• ▸physical
• ▸customer service
• ▸sales experience
• ▸self‑storage

Benefits

Public Storage is the self‑storage industry leader and is currently hiring. The position offers a starting wage of $14.00 per hour. Team members enjoy a Total Rewards package that includes flexible full‑time schedules from 9:30 am to 6:00 pm, with weekend coverage until 5:00 pm. Employees who average 20 + hours per week become eligible for full‑time benefits such as medical, dental, vision, 401(k) matching, paid time off, sick leave, and a flexible spending account. Additional perks include company‑paid life and accidental death insurance, exclusive vendor discounts, mileage reimbursement for travel between properties, and performance‑based bonuses for Property Managers. Public Storage has been recognized as a Great Place to Work, earning top rankings for career growth, work culture, and diversity and inclusion. Applicants are invited to join the #1 self‑storage team by applying today. • Eligible for full‑time benefits after 20 + hours per week, including health, 401(k) match, PTO, and insurance. • Receive performance‑based bonuses and mileage reimbursement for work‑related travel.

Work Environment

Field