Repair Coordinator III

About the Role

The Repair Coordinator III leads the full repair lifecycle for highly complex industrial pump repairs and exchange programs, managing high‑value customer accounts, creating complex quotations, analyzing job costing, driving scheduling efficiency, and mentoring junior coordinators. The role operates with minimal supervision and serves as the subject‑matter expert for repair workflow and customer communication. • Own the full repair lifecycle for complex, high‑priority, or high‑value repair programs. • Coordinate advanced inspections and produce detailed, technically accurate quotations. • Review technician findings and translate complex repair scope into customer‑facing estimates. • Serve as escalation point for scheduling conflicts, parts delays, or customer issues. • Develop and optimize repair schedules to improve throughput and reduce cycle times. • Monitor job financials, analyze cost variances, and ensure accurate margin performance. • Mentor and support Repair Coordinator I and II team members. • Collaborate with engineering, procurement, quality, and management to resolve issues. • Manage communication for key customers, providing detailed progress reports and technical updates. • Oversee job documentation quality and ensure compliance with customer and regulatory requirements. • Validate final work order accuracy and approve invoices for release. • Lead continuous improvement projects focused on workflow, repair accuracy, and customer experience.

Key Responsibilities

• ▸repair lifecycle
• ▸advanced inspections
• ▸schedule optimization
• ▸cost analysis
• ▸customer reporting
• ▸process improvement

What You Bring

The position works in both office and shop environments, participating in safety initiatives and promoting safe work practices. Employees must complete safety training, wear appropriate PPE, and undertake additional training as directed by the company or manager. • High school diploma or equivalent; associate or bachelor's degree preferred. • 5–7+ years experience in service coordination, repair operations, or industrial equipment service with demonstrated progression. • Advanced understanding of industrial equipment, rotating machinery, or pump repair. • Ability to interpret drawings, inspection reports, materials, processes, and technical data. • Skilled in quoting, cost analysis, scheduling optimization, and customer management. • Proficient with ERP systems, workflow management tools, and Microsoft Office Suite. • Formal technical training, mechanical background, or experience leading repair workflows (preferred). • Experience with engineered products or complex mechanical assemblies (preferred).

Requirements

• ▸bachelor's
• ▸5+ years
• ▸rotating machinery
• ▸erp
• ▸mechanical
• ▸cost analysis

Work Environment

Field