Account Executive

About the Role

The Account Executive reports to the Vice President of US Sales and is tasked with managing and growing a dedicated portfolio of multi‑family rental clients. The role blends relationship management, sales performance, and client satisfaction to drive growth, while contributing to Net Promoter Score (NPS) targets and overall revenue objectives. Working closely with a team led by the VP, the executive will act as the primary liaison between clients and internal Byng resources. Key duties include serving as the main point of contact for assigned clients, conducting regular check‑ins, business reviews, and site visits, and coordinating with internal teams such as Client Experience, Project Management, Operations, and Finance to address client needs. The Account Executive will also pursue sales goals by onboarding new buildings, increasing conversion rates, and cross‑selling additional services, using CRM tools to manage pipelines and track performance. Field visits are used to proactively identify issues, manage the client experience, and ensure high NPS outcomes, while collaboration with business development and operations informs strategic improvements. • Act as primary contact for a portfolio of multi‑family rental clients, managing relationships and addressing needs. • Conduct regular check‑ins, business reviews, and site visits to ensure client satisfaction and uncover growth opportunities. • Coordinate with internal teams (Client Experience, Project Management, Operations, Finance) to align service delivery. • Document all client interactions and maintain accurate records in the CRM system. • Achieve and exceed sales targets by closing new deals, onboarding buildings, increasing conversion rates, and cross‑selling services. • Develop client‑specific growth strategies in partnership with sales and operations teams. • Utilize CRM tools to manage pipelines, track performance, and forecast revenue. • Visit active projects in the field to identify issues early and ensure a positive client experience. • Drive Net Promoter Score (NPS) improvements through proactive communication and swift issue resolution. • Provide client insights to inform operational enhancements and strategic decision‑making. • Prepare and present regular updates on client performance, sales progress, and NPS results to executive leadership.

Key Responsibilities

• ▸client management
• ▸site visits
• ▸crm management
• ▸sales targets
• ▸growth strategy
• ▸nps improvement

What You Bring

Successful candidates will have at least five years of experience in client portfolio management or sales within property management, construction, or related fields, and a proven ability to meet or exceed sales and satisfaction targets. Strong relationship‑building, negotiation, communication, financial, and problem‑solving skills are essential, as is proficiency with CRM and sales‑tracking software. The role requires a self‑motivated, results‑driven individual willing to travel 40‑60 % across Delaware, Maryland and Virginia. • Meet qualifications: 5+ years in client portfolio management or sales within property management, construction, or related sectors; strong relationship‑building, negotiation, and communication skills; CRM proficiency; willingness to travel 40‑60% in DE, MD, and VA.

Requirements

• ▸5+ years
• ▸portfolio management
• ▸crm
• ▸negotiation
• ▸travel 40‑60%
• ▸sales software

Work Environment

Field