Logistics Analyst

About the Role

A Logistics Analyst coordinates drivers, trucks, and containers to create capacity, maximize productivity, and ensure prompt, courteous, and efficient service for customers. The role also oversees safety, customer experience, and overall productivity. Key responsibilities include ensuring compliance with safety policies, analyzing and adjusting daily routes using an internal routing platform, and responding to same‑day changes to improve efficiency. The analyst closes routes on time, resolves transit issues, manages driver safety and asset security, and collects and analyzes logistics data to enhance routing accuracy. Continuous communication with drivers, performance evaluation, route sequencing, handling missed pickups, and creating capacity‑maximizing routes are also essential. Customer experience duties involve courteous interactions with customers, designing routes that prevent service and compliance issues, and managing promises to ensure they are fulfilled. The analyst updates call‑center communications daily, reduces missed pickups, informs impacted customers of delays, and adheres to universal service commitments.

Key Responsibilities

• ▸route optimization
• ▸data analysis
• ▸safety compliance
• ▸capacity planning
• ▸issue resolution
• ▸customer service

What You Bring

Qualifications include strong analytical and problem‑solving abilities, excellent written and verbal communication, and the capacity to thrive in a fast‑paced environment with shifting priorities. Proficiency with Microsoft Office or similar software, the ability to execute time‑sensitive tasks, experience in a customer‑facing role, and preferably two years of dispatcher or leadership experience are required.

Requirements

• ▸analytical
• ▸problem solving
• ▸microsoft office
• ▸customer service
• ▸dispatcher
• ▸leadership

Benefits

The position offers a pay range of $48,600 to $66,900 depending on locality, with eligibility for a bonus plan. Benefits encompass comprehensive medical, dental, and vision coverage, health and dependent care spending accounts, short‑ and long‑term disability, life and accidental death insurance, an employee assistance program, discount programs, a 401(k) with company match, an employee stock purchase plan, and paid time off. • Comprehensive medical, dental, and vision coverage • Health care and dependent care spending accounts • Short‑ and long‑term disability insurance • Life insurance and accidental death & dismemberment coverage • Employee and Family Assistance Program (EAP) • Employee discount programs • 401(k) plan with generous company match • Employee Stock Purchase Plan (ESPP) • Paid Time Off (PTO)

Work Environment

Hybrid