Customer Service - Self Storage Manager

About the Role

Property Managers work independently across multiple locations, both inside the facilities and outdoors. They assess customers' storage needs, suggest appropriate solutions, and sell packing and moving supplies. Daily tasks include inspecting storage units for inventory and availability, auditing cash drawers, and making bank deposits. Managers help keep customers current on payments by making reminder and collection calls as needed. The role requires the ability to lift or move items up to 35 pounds and to spend up to half of the shift walking around outdoor areas, climbing stairs, and opening large doors. Cleaning and routine maintenance, such as sweeping, mopping interiors, and maintaining curb appeal, are also part of the job. • Assess customer storage needs and recommend solutions, including packing and moving supplies. • Perform daily unit inspections to verify inventory and readiness for rent. • Audit cash drawers, process bank deposits, and manage payment reminders and collections. • Transport items up to 35 lb and walk/stand outdoors for up to 50 % of the shift, including stairs and large doors. • Conduct routine cleaning and maintenance of interior spaces and exterior grounds. • Maintain a valid driver’s license and use personal vehicle to travel between sites (mileage reimbursed).

Key Responsibilities

• ▸customer assessment
• ▸unit inspection
• ▸cash auditing
• ▸payment collections
• ▸facility maintenance
• ▸packing sales

What You Bring

Successful candidates have experience in customer‑service‑focused sales environments such as retail, restaurants, fast‑food, or other service‑based companies. A valid driver’s license and personal vehicle are required for traveling between work locations, with mileage reimbursement available. The position emphasizes strong customer service and sales skills. • Provide excellent customer service experience drawn from retail, restaurant, or similar sales environments.

Requirements

• ▸customer service
• ▸sales
• ▸retail
• ▸restaurant
• ▸driver's license
• ▸personal vehicle

Benefits

Public Storage, the leader in the self‑storage industry, is hiring now and offers an hourly wage of $15.00. The company provides flexible and full‑time schedules, typically between 9:30 am and 6 pm, with weekend coverage until 5 pm. Employees become eligible for full‑time benefits after averaging 20 or more hours per week. The Total Rewards package includes medical, dental, vision, 401(k) matching, paid time off, sick leave, flex spending accounts, company‑paid life and accidental death insurance, and exclusive vendor discounts. Mileage reimbursement is provided when traveling between properties or performing other work‑related tasks. Property Managers also have the opportunity to earn performance‑based bonuses. Public Storage has been recognized by the Great Place to Work Institute as a Great Place to Work, boasting top rankings for career growth, work culture, and diversity and inclusion. Applicants are encouraged to apply now to join the industry’s #1 self‑storage team. • Earn performance‑based bonuses and receive mileage reimbursement for work‑related travel.

Work Environment

Field