Front Desk Clerk

About the Role

As a Front Desk Agent, you will provide a positive and memorable experience for owners and guests during check‑in, check‑out, and while responding to their requests. You will act as the primary point of contact, ensuring smooth interactions and addressing guest needs promptly. Your duties include entering and updating information in the computerized reservation system, resolving unit availability issues, assisting guests with reservations or changes, generating invoices, and collecting payments for rentals and merchandise. You will also manage safety deposit boxes, process housekeeping and maintenance requests, restock the front desk with supplies, prepare arrival packets, provide information on local attractions and resort amenities, and prepare correspondence and reports for management. • Ensure every interaction with owners or guests is positive and memorable during check‑in, check‑out, and request handling. • Input information into the computerized reservations system and maintain records. • Generate invoices and collect payments for rentals and merchandise sales. • Maintain safety deposit boxes. • Receive housekeeping and maintenance requests and coordinate with appropriate departments. • Restock the front desk with supplies and prepare arrival packets. • Provide information on area attractions and resort amenities. • Type correspondence and reports for management as needed.

Key Responsibilities

• ▸reservation system
• ▸invoice generation
• ▸payments collection
• ▸safety deposit
• ▸request coordination
• ▸supply restocking

What You Bring

Minimum qualifications include proficient English communication skills, a courteous professional demeanor, flexibility to adapt to schedule changes, strong multitasking and prioritization abilities, and at least six months of customer service experience. Preferred candidates have front‑desk or guest services experience, cash/credit card transaction handling skills, and a background in resort hospitality or a related industry. • Proficient English communication skills, both verbal and written. • Courteous, professional attitude when handling upset guests and difficult situations. • Flexibility to adapt to schedule changes and cover shifts on short notice. • Ability to multitask, prioritize duties, and meet organizational deadlines. • Minimum six months of customer service experience. • Preferred: front‑desk/guest services experience, cash/credit card transaction handling, resort hospitality or related industry background.

Requirements

• ▸english
• ▸customer service
• ▸front-desk
• ▸cash handling
• ▸flexibility
• ▸multitasking

Benefits

Hilton Grand Vacations offers a comprehensive benefits package for full‑time team members, featuring medical, dental, and vision insurance, a 401(k) plan with company match, paid time off, travel discounts, an employee assistance program, tuition reimbursement, and extensive learning and advancement opportunities. The company promotes a people‑first culture with recognition programs, a positive team environment, and a commitment to diversity and inclusion, ensuring all employees feel valued and supported. • Access reservation system to resolve unit availability and assist guests with reservations or changes. • Recognition programs and rewards. • Positive team environment. • Travel discounts program. • Employee assistance program supporting physical and mental wellbeing. • 401(k) program with company match. • Paid vacation and paid sick days. • Tuition reimbursement programs. • Numerous learning and advancement opportunities.

Work Environment

Onsite