Republic Services
Provider of non‑hazardous solid waste collection, recycling, disposal and energy services.
Logistics Dispatcher
Coordinate drivers, trucks, and routes to maximize efficiency, safety, and customer service.
Job Highlights
About the Role
The Logistics Analyst coordinates drivers, trucks, and containers to create capacity, maximize productivity, and deliver prompt, courteous service to customers. This role also oversees safety, customer experience, and overall productivity. Key duties include ensuring compliance with safety policies, analyzing daily routes, and using the internal routing platform to improve efficiency and accuracy. The analyst adjusts routes in response to same‑day changes, closes routes on time, and resolves transit issues proactively. Continuous communication with drivers supports route progress, performance evaluation, and timely issue escalation. The analyst monitors driver safety and asset security, collects and interprets logistics data such as inventory and asset reliability, and uses insights to increase routing accuracy. They also evaluate missed pickups, develop strategies to prevent them, and design routes that maximize capacity and profitability. Customer experience is a core focus: the analyst interacts courteously with customers, reviews route designs to prevent service issues, and updates call‑center communications daily. They prioritize promises made to customers, assess route delays, and communicate effectively to maintain high satisfaction and meet universal service commitments.
Key Responsibilities
- ▸route optimization
- ▸data analysis
- ▸safety compliance
- ▸driver coordination
- ▸customer service
- ▸issue escalation
What You Bring
Qualifications include strong analytical and problem‑solving abilities, excellent written and verbal communication, and proficiency with Microsoft Office or similar tools. Candidates must thrive in a fast‑paced environment, handle time‑sensitive tasks, and have at least two years of dispatch or leadership experience, ideally in a customer‑facing role.
Requirements
- ▸analytical
- ▸problem solving
- ▸microsoft office
- ▸fast‑paced
- ▸dispatch
- ▸leadership
Benefits
• Comprehensive medical benefits coverage, dental plans and vision coverage. • Health care and dependent care spending accounts. • Short- and long-term disability. • Life insurance and accidental death & dismemberment insurance. • Employee and Family Assistance Program (EAP). • Employee discount programs. • Retirement plan with a generous company match. • Employee Stock Purchase Plan (ESPP). • Paid Time Off (PTO).
Work Environment
Hybrid