Clarion Housing Group
Providing and building affordable homes across England, reinvesting surplus into communities.
Resource Planner
Schedule repairs, manage operatives, track progress for housing maintenance.
Job Highlights
About the Role
We are looking for a super‑organised, calm‑under‑pressure Resource Planner to join our friendly team in Stevenage. The role involves ensuring repairs and maintenance services run smoothly, booking appointments for residents, monitoring progress and making sure operatives are in the right place at the right time. You will manage the scheduling workflow, coordinate operatives and keep the service delivery on track, supporting both residents and the maintenance team. • Book repair appointments and monitor their progress. • Ensure operatives are fully scheduled and working efficiently. • Follow up on emergency and missed jobs. • Maintain diaries with holidays, training and follow‑on work. • Track daily progress to guarantee timely job completion. • Use scheduling software in a busy, customer‑focused environment. • Travel to Stevenage monthly for meetings and attend 1‑2 weeks of initial training.
Key Responsibilities
- ▸appointment booking
- ▸operative scheduling
- ▸emergency follow‑up
- ▸diary management
- ▸progress tracking
- ▸scheduling software
What You Bring
The ideal candidate has experience using scheduling software in a busy, customer‑focused environment, preferably in repairs or maintenance. Strong communication skills, a team‑player attitude and a passion for getting things organised are essential. You must be eligible to work in the UK, reside in England or Wales, and be willing to travel to Stevenage for monthly meetings and an initial training period. The closing date is Monday 26 January 2026 at midnight. This is a hybrid role based in Stevenage, with a requirement to travel once a month for a team meeting and 1‑2 weeks for initial training. • Communicate effectively with residents, operatives and team members. • Meet eligibility to work in the UK and reside in England or Wales.
Requirements
- ▸scheduling software
- ▸communication
- ▸team player
- ▸uk eligibility
- ▸customer‑focused
- ▸organised
Benefits
Location: Hybrid/Kings Court, Stevenage. Salary: £32,709 – £37,909 per annum. 39‑hour week on a permanent contract. Clarion Housing Group is the UK’s largest social landlord, providing affordable homes to over 350,000 residents. We offer competitive salaries, a range of lifestyle benefits and a supportive, inclusive workplace that values diversity. Our charitable foundation, Clarion Futures, supports employment and apprenticeship opportunities for residents.
Work Environment
Hybrid