Site Operations Manager – University of North Dakota Housing

About the Role

The Operations Manager for University of North Dakota Housing will oversee daily housing operations to ensure efficient, high-quality services that meet the needs of students, staff, and the university community. This role includes managing housing facilities, supervising staff, coordinating maintenance and logistics, and ensuring compliance with university policies, company policies, and safety standards. Leadership and Management responsibilities involve managing housing operations across residence halls, apartments, and other campus housing facilities, supervising and supporting housing staff including maintenance and administrative personnel, and developing and implementing operational policies, procedures, and best practices to ensure efficiency and compliance. Facility Management duties require coordination with contractors, vendors, and campus services for facility projects and improvements, ensuring that all work aligns with the university’s standards and timelines. Budget and Resource Management includes managing budgets for housing operations, forecasting expenses, tracking costs, and optimizing resource allocation to meet operational needs while reducing expenses. Compliance and Safety responsibilities ensure adherence to university policies, company policies, local regulations, and safety standards, along with developing emergency preparedness plans and coordinating safety drills. Data and Reporting tasks involve creating and maintaining a CMMS database with equipment history, generating work orders, managing budget projection data, tracking inventory, handling purchasing, composing correspondence and reports, assisting with contract deliverable requirements, tracking operational metrics, preparing performance and budget reports, and providing updates to senior leadership as well as research, finance, contract management, and administrative support to the O&M team. Johnson Controls enhances the intelligence of buildings by providing a full range of systems and digital solutions that make buildings safer, more comfortable, more efficient, and more sustainable, allowing occupants to focus on their unique missions. • Oversee daily housing operations for residence halls, apartments, and other campus facilities. • Supervise and support housing staff, including maintenance and administrative teams. • Develop and implement operational policies, procedures, and best practices. • Coordinate facility projects with contractors, vendors, and campus services. • Manage housing budgets, forecast expenses, and optimize resource allocation. • Ensure compliance with university, company, and safety regulations; develop emergency plans and conduct safety drills. • Maintain CMMS database, generate work orders, track inventory, and manage purchasing. • Prepare performance, budget, and metric reports for senior leadership. • Provide research, finance, contract, and administrative support to the O&M team.

Key Responsibilities

• ▸cmms management
• ▸work orders
• ▸inventory tracking
• ▸budget management
• ▸facility coordination
• ▸safety compliance

What You Bring

The position prefers a Bachelor’s Degree in Business Administration, Facilities Management, Hospitality, or a related field, and requires a minimum of 3‑5 years of experience in operations management, preferably in housing, facilities management, or higher education, along with proven leadership experience managing teams and projects. Key skills and competencies include strong organizational, problem‑solving, and decision‑making abilities, excellent communication and interpersonal skills, proficiency in Microsoft Office and familiarity with housing management software, and knowledge of safety regulations, budgeting principles, and facilities management. • Minimum 3–5 years of operations management experience, preferably in housing or higher education. • Bachelor’s degree in Business Administration, Facilities Management, Hospitality, or related field preferred. • Strong organizational, problem‑solving, and decision‑making skills. • Excellent communication and interpersonal abilities. • Proficiency with Microsoft Office and housing management software. • Knowledge of safety regulations, budgeting principles, and facilities management.

Requirements

• ▸operations mgmt
• ▸bachelor’s
• ▸microsoft office
• ▸housing software
• ▸facilities management
• ▸problem solving

Benefits

Johnson Controls is an equal employment opportunity and affirmative action employer. The salary range for this role is $85,200 – $106,500, determined by education, experience, knowledge, skills, abilities, internal equity, and market data, and the position includes a competitive benefits package. The hiring process may use AI‑assisted tools, but all decisions are made by human reviewers. • Salary range $85,200 – $106,500 with competitive benefits.

Work Environment

Onsite