Inside Sales Representative

About the Role

Reliance seeks motivated Inside Sales Representatives to exceed customer experience and sales expectations by delivering best‑in‑class service, managing inbound calls, and promoting the commercial value proposition. The role involves meeting monthly sales targets, maintaining product knowledge, communicating across internal departments, and contributing to team improvements. • Deliver best‑in‑class service courteously to internal and external customers. • Manage incoming calls and provide solutions that drive sales. • Maintain in‑depth knowledge of Reliance’s commercial value proposition, products, and services. • Meet and surpass monthly sales targets and performance KPIs. • Keep expert‑level product and service knowledge. • Build and maintain positive customer relationships to ensure outstanding experiences and retention. • Resolve customer disputes and complaints within company guidelines. • Contribute to continuous team improvements and business performance. • Provide necessary tools, training, and development programs.

Key Responsibilities

• ▸inbound calls
• ▸sales targets
• ▸product knowledge
• ▸customer relations
• ▸dispute resolution
• ▸team improvement

What You Bring

Ideal candidates have at least two years of inside sales or B2B experience, strong problem‑solving and customer‑service skills, and proficiency with MS Office and CRM systems. Bilingualism in English and French, HVAC or service‑plan knowledge, and a proactive, adaptable attitude are assets. • Communicate verbal and written information with internal partners regarding customer interactions. • Minimum 2+ years of inside sales or B2B experience. • Industry knowledge or experience with HVAC and service protection plans (preferred). • Bilingual English/French proficiency (asset). • Strong problem‑solving, analytical, and customer‑service skills. • Adaptable, responsive, and embraces change. • Ability to recognize and address performance challenges. • Proficient with PC, MS Office, CRM, and quick to learn new systems. • Excellent time management and organizational abilities.

Requirements

• ▸inside sales
• ▸b2b
• ▸hvac
• ▸bilingual
• ▸problem‑solving
• ▸crm

Benefits

Find Your Limitless with Reliance. By joining Reliance as an Inside Sales Representative you become part of an organization committed to delivering exceptional experiences for customers and supporting you to be your best. The company has ambitious growth plans, offers limitless opportunities for growth, and rewards team members for their success. The company provides the tools, training, and a supportive team needed for success, along with competitive base pay, performance‑based earnings, a comprehensive benefits plan, clear career paths, and perks such as eligibility for the President’s Club trip. Reliance is recognized for its inclusive culture and has been named one of Canada’s Most Admired Corporate Cultures. • Competitive base salary with unlimited performance‑based earnings. • Comprehensive benefits plan for employee and family. • Defined career paths for advancement. • Perks for high performers, including eligibility for President’s Club trip. • Work within an award‑winning, diverse, and inclusive corporate culture.

Work Environment

Field