Republic Services
Provider of non‑hazardous solid waste collection, recycling, disposal and energy services.
Account Manager
Maintain and grow existing waste service accounts, ensuring retention and upselling.
Job Highlights
About the Role
The Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned territory, and increasing penetration by selling the full suite of Republic Services products. The role involves building long‑term loyalty, mastering the company's service offerings and pricing, handling contract renewals, responding to cancellations, supporting pricing initiatives, daily use of Salesforce to document activities, capturing emails, minimizing rate restrictions, and collaborating with sales managers and operations to resolve issues and enhance visibility through community events. • Maintain and grow existing customer relationships to ensure retention. • Master and promote the full suite of Republic Services products and pricing. • Execute contract renewals and extend customer profitability. • Handle cancellation requests according to escalation procedures. • Support pricing initiatives through proactive customer communication. • Record all sales activities in Salesforce, including calls, meetings, and proposals. • Capture customer email data while minimizing rate restrictions and credits. • Increase account penetration by cross‑selling additional services. • Conduct weekly reviews with the Sales Manager to track retention metrics. • Collaborate with operations to resolve service issues for customers. • Represent the company at trade shows, chamber of commerce events, and community activities.
Key Responsibilities
- ▸customer retention
- ▸product mastery
- ▸contract renewals
- ▸salesforce log
- ▸cross‑selling
- ▸issue resolution
What You Bring
• Preferred: experience in waste or transportation industry. • Minimum: 1 + year of sales experience and a valid driver’s license.
Requirements
- ▸waste
- ▸transportation
- ▸sales
- ▸driver's license
Benefits
Preferred qualification includes waste or transportation industry experience; minimum requirements are at least one year of relevant sales experience and a valid driver’s license. Eligible employees receive a comprehensive benefits package covering medical, dental, vision, flexible spending accounts, disability, life and AD&D insurance, employee assistance, discounts, a 401(k) match, employee stock purchase plan, and paid time off. • Benefits include medical, dental, vision, HSA/FSA, disability, life/AD&D insurance, EAP, discounts, 401(k) match, ESPP, and PTO.
Work Environment
Onsite