Jll
JLL provides professional services in real estate and investment management worldwide.
Analyst - HR Operations
Handle Tier 1 HR queries, employee lifecycle, onboarding/offboarding for EMEA/UK.
Job Highlights
About the Role
The Analyst provides support for core HR processes across the EMEA/UK region, ensuring smooth employee lifecycle management. The role involves maintaining accurate employee records, facilitating onboarding and off‑boarding, and addressing routine HR inquiries. Collaboration with senior analysts and contribution to continuous‑improvement initiatives are also expected. • Resolve Tier 1 HR queries and transactions for EMEA/UK, including promotions, transfers, and contract changes in Workday. • Manage onboarding and off‑boarding processes for EMEA/UK employees. • Process employee lifecycle actions such as background verification, exit letters, and FFS settlement slips. • Handle case‑management tool queries and support knowledge‑base creation. • Maintain adherence to KPIs, KRAs, SLAs and customer service standards. • Utilize MS Office suite (Excel, PowerPoint, Word) for reporting and documentation. • Ensure compliance with UK regulatory and employment norms. • Provide proactive, result‑oriented customer service in a fast‑paced environment.
Key Responsibilities
- ▸workday
- ▸onboarding
- ▸off‑boarding
- ▸case‑management
- ▸reporting
- ▸compliance
What You Bring
The role requires a bachelor’s or master’s degree in Human Resources or Personnel Management and 1–2 years of experience in HR or client‑service functions. Familiarity with Workday or a comparable HR ERP system and proficiency in the MS Office suite, especially Excel and PowerPoint, are preferred. Knowledge of case‑management tools and UK compliance standards is advantageous. Strong analytical and communication skills are essential for delivering accurate and timely support. The ideal candidate is highly organized, self‑motivated, and comfortable working in a fast‑paced environment with tight deadlines. They must demonstrate excellent customer‑service orientation, proactive problem‑solving, and a collaborative team mindset. Attention to detail, adaptability, and a results‑driven attitude are critical for success. The role also values individuals who seek continuous improvement and can drive efficiencies. • Possess 1–2 years HR or client‑service experience; Workday or similar HR ERP preferred. • Demonstrate strong organization, attention to detail, and ability to meet tight deadlines.
Requirements
- ▸workday
- ▸excel
- ▸hr degree
- ▸1–2 years
- ▸analytical
- ▸customer service
Benefits
JLL offers a total‑rewards program, competitive salary, and comprehensive benefits designed to support personal and professional growth. Employees work in an entrepreneurial and inclusive setting that encourages innovation and values diversity. The position is based on‑site in Gurugram, with a focus on delivering high‑quality HR services to the organization.
Work Environment
Office Full-Time