Front Desk Clerk

About the Role

As a Front Desk Clerk at Via Roma Resort, you will be the welcoming face that help guests and owners create unforgettable vacation memories, delivering warm, professional service from check‑in through check‑out while addressing guest needs to ensure each stay is exceptional. • Efficiently handle check‑ins, check‑outs and process payments accurately • Generate folios and coordinate housekeeping and maintenance requests • Prepare and restock front‑desk supplies, including arrival packets and local area information • Answer phone calls and direct inquiries to appropriate team members • Assist the team with additional tasks as assigned by the supervisor

Key Responsibilities

• ▸check‑in
• ▸check‑out
• ▸payment processing
• ▸folios
• ▸housekeeping
• ▸phone handling

What You Bring

Candidates should have strong English communication skills, solid proficiency with Microsoft Office 365, excellent multitasking and organizational abilities, at least six months of customer‑service experience—ideally in hospitality—and flexible scheduling. • Strong written and verbal English communication • Proficient with Microsoft Office 365 (Outlook, Word, Excel, etc.) • Excellent multitasking and organizational skills; prioritize tasks to meet team goals • Minimum 6 months customer‑service experience, preferably hospitality‑facing • Preferred: prior front‑desk/guest services experience • Preferred: experience handling credit‑card transactions • Preferred: background in resort hospitality or related industries

Requirements

• ▸english
• ▸office365
• ▸multitasking
• ▸customer service
• ▸front desk
• ▸credit card

Benefits

Join a winning team that now offers Daily Pay and unmatched perks, presenting a fantastic opportunity to work with a successful and growing company. The resort fosters a positive team environment with a people‑first culture, encouraging leadership, recognition programs, and numerous learning and advancement opportunities for its employees. This full‑time, year‑round position follows a 4‑day work week of 10‑hour shifts from 8:30 am to 6:00 pm, including an hour for lunch, and requires availability on weekends and holidays. Hilton Grand Vacations values diversity and equal opportunity, offering a wide range of benefits to all U.S. regular full‑time and part‑time team members, with accommodations provided for individuals with disabilities throughout the application and employment process. • Positive team environment and people‑first culture • Encouraging leadership with recognition programs and rewards • 401(k) with company match, paid time off and paid sick days • Employee stock purchase program and tuition reimbursement • Numerous learning and advancement opportunities • Welcome guests and owners with a warm, friendly demeanor • Flexible availability, including weekends and holidays

Work Environment

Onsite