Account Manager

About the Role

The Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned territory, while also increasing penetration by selling the full suite of Republic Services products. The role involves building long‑term customer loyalty, mastering the company’s service portfolio and pricing, executing contract renewals, handling cancellations according to policy, supporting pricing initiatives, documenting all sales activities in Salesforce, and collaborating with operations to resolve service issues. Regular reviews with the Sales Manager and participation in community events enhance visibility and performance. • Maintain and grow existing commercial/industrial waste customer relationships. • Sell the full suite of Republic Services products to increase account penetration. • Master service offerings, pricing structures, and identify cross‑sell opportunities. • Execute contract renewals to extend relationships and improve profitability. • Handle cancellation requests per escalation policy. • Communicate pricing initiatives and respond to customer inquiries promptly. • Record all sales activities (calls, meetings, proposals) in Salesforce daily. • Capture customer emails, minimize rate restrictions, and manage credits. • Meet weekly with Sales Manager to review retention targets and key accounts. • Collaborate with operations team to resolve service issues. • Represent the company at trade shows, chambers of commerce, and community events.

Key Responsibilities

• ▸customer retention
• ▸product sales
• ▸pricing management
• ▸contract renewals
• ▸salesforce logging
• ▸operations collaboration

What You Bring

Preferred candidates have waste or transportation industry experience. Minimum qualifications include at least one year of relevant sales experience and a valid driver’s license. • Preferred: waste or transportation industry experience. • Minimum: 1 year sales experience and a valid driver’s license.

Requirements

• ▸waste
• ▸transportation
• ▸sales
• ▸1 year
• ▸driver's license

Benefits

Eligible employees can elect comprehensive medical, dental, and vision coverage, health and dependent care spending accounts, short‑ and long‑term disability, life and accidental death & dismemberment insurance, an employee assistance program, discount programs, a retirement plan with a generous company match, an Employee Stock Purchase Plan, and paid time off. Additional benefit details are available online. The company’s values—Safety, Commitment to Serve, Environmental Responsibility, Driven results, and Human‑Centered respect—guide daily actions. Republic Services boasts a high employee engagement score of 86%, an inclusive culture, and significant charitable impact through its foundation and community grants. Recognized by Barron’s, CDP, Dow Jones, Ethisphere, Fortune, Great Place to Work, and others, Republic Services offers modern tools, technology, learning opportunities, and a purpose‑driven environment where employee efforts are valued and teamwork is emphasized. • Comprehensive medical, dental, and vision coverage. • Health care and dependent care spending accounts. • Short‑ and long‑term disability insurance. • Life and accidental death & dismemberment insurance. • Employee and Family Assistance Program (EAP). • Employee discount programs. • Retirement plan with company match. • Employee Stock Purchase Plan (ESPP). • Paid time off (PTO).

Work Environment

Onsite