Call Center - Inside Sales Agent (On-Site) - Part Time

About the Role

As an Inside Sales Agent you will support homeowners exploring remodeling projects by qualifying interest, setting appointments, and delivering an exceptional first impression across all Mad City markets. The role involves interacting with customers, guiding them toward solutions they love, and contributing to the overall success of the call‑center team. • Manage inbound and outbound calls in a fast‑paced call center environment • Partner with scheduling teams to verify appointments and confirm with customers • Utilize pre‑built scripts to engage customers and find solutions for home projects • Participate in regular department contests and achieve personal and team goals • Maintain a professional presence and a team‑first mindset

Key Responsibilities

• ▸call management
• ▸appointment scheduling
• ▸script engagement
• ▸sales qualification
• ▸customer interaction
• ▸team collaboration

What You Bring

• Demonstrate strong communication skills and an outgoing personality • Show reliability and consistency in attendance and performance • Ability to multitask, prioritize, and stay organized • Comfort navigating technology and computer applications

Requirements

• ▸communication
• ▸reliability
• ▸multitasking
• ▸organization
• ▸technology
• ▸computer

Benefits

Mad City Windows & Baths, a Renuity company, is hiring part‑time Call Center Agents for Inside Sales with evening and weekend shifts (1 pm–9 pm) and a pay rate of $16 per hour plus uncapped commission. This role is ideal for individuals seeking long‑term stability and career growth without prior experience. Saturday and Sunday availability is preferred, and the schedule runs 8 am–9 pm, seven days a week. Mad City is one of the Midwest’s most trusted home‑remodeling brands, backed by Renuity’s nationwide network of top‑tier renovation companies. With operations in 36 states, the company is transforming the home‑improvement industry by offering faster, easier, and stress‑free experiences for homeowners, creating ample opportunities for advancement. • Earn uncapped commissions, with most agents making $50k–$70k annually • Rapid advancement opportunities, with many moving up within six months • Work in a brand‑new expanded call center workspace • Multiple shift options based on business needs • Medical, dental, vision, life, and disability insurance • Paid parental leave • 401(k) retirement savings program • Generous PTO plus paid holidays • Continuous team events, incentives, and company celebrations

Work Environment

Field