Sales Support Facilitator

About the Role

The Sales Support/National Account Team Facilitator works directly with the Sales Operations team and National Strategic Customer Managers (NSCMs). This role oversees the Sales Support email inbox, ensuring timely engagement with the sales organization and coordinating solutions that meet customer needs. Collaboration with internal support teams is essential to fulfill customer requirements. Key duties include monitoring sales support emails, supporting the C360 platform, and driving efficiencies across the sales team. The facilitator assists with rebate processes, prepares RFQs/RFPs, performs pricing match-ups, and monitors price discrepancy reports for compliance. Additional responsibilities involve account clean-ups, Command Center training, and acting as a liaison between NSCMs and other Sunbelt support functions. • Monitor and respond to Sales Support email inbox efficiently. • Support C360 platform for the entire sales organization. • Increase sales team efficiency through continuous engagement. • Assist with rebate processes for strategic and national accounts. • Prepare and submit RFQs/RFPs in collaboration with NSCMs. • Perform cat/class pricing match-ups and ensure accurate rate uploads. • Review price discrepancy reports to maintain compliance. • Coordinate account clean-ups and provide Command Center training as needed. • Serve as liaison between NSCMs and internal support teams for timely responses. • Generate and maintain customer reporting and compliance documentation. • Provide general support for national and strategic customer teams.

Key Responsibilities

• ▸c360 support
• ▸rfq management
• ▸pricing matchup
• ▸discrepancy review
• ▸account cleanup
• ▸customer reporting

What You Bring

Candidates must have at least two years of experience in customer service or project management, with equipment-rental experience preferred. Strong sales abilities, excellent written and verbal communication, meticulous organization, and proficiency with Microsoft Office are required. Physical demands include the ability to lift up to 25 lb and perform tasks such as bending, squatting, and working in various weather conditions. • Minimum 2 years customer service/project management experience; equipment rental preferred. • Strong sales, communication, and detail-oriented organizational skills. • Proficiency with Microsoft Office applications. • Ability to lift up to 25 lb and perform physical tasks as required.

Requirements

• ▸2 years
• ▸equipment rental
• ▸sales
• ▸communication
• ▸microsoft office
• ▸lift 25lb

Benefits

Sunbelt Rentals aims to be the customer's first choice in equipment rental, offering a vast fleet that includes pumps, scaffolding, and general construction tools. The company pairs its extensive inventory with a friendly, knowledgeable staff and invests heavily in employee training and competitive benefits. With over 1,000 locations across North America, Sunbelt supports any job site with the right equipment and expertise. The position offers a base pay range of $24.05 to $33.06, varying by location, education, and experience. Employees become eligible for a comprehensive benefits package—including health, dental, vision, 401(k) match, paid time off, vacation, sick days, holidays, volunteer days, tuition reimbursement, and more—after 30 days of employment. Sunbelt Rentals values diversity, teamwork, and career growth, offering extensive on-the-job training and advancement opportunities. The company actively supports veterans and encourages a culture of recognition and community service. Its diversified product mix and technical expertise enable it to serve distinct customer segments across industries. • Base pay range $24.05 – $33.06, based on experience and location. • Comprehensive health, dental, vision, 401(k) match, PTO, vacation, sick, holidays, volunteer days, tuition reimbursement, and other benefits. • Eligibility for benefits after 30 days of employment. • Commitment to diversity, veteran hiring, and employee growth opportunities.

Work Environment

Office Full-Time