Transportation Field Supervisor

About the Role

This customer‑facing role provides wayfinding assistance and general transportation information while overseeing interior campus lot operations for a large‑scale corporate shuttle system that transports 20,000 Boeing employees daily. The supervisor works primarily outdoors—about 70% of the time—and ensures smooth operations across a 24/7 transportation network, collaborating with Transportation Customer Service Leads, vendors, and suppliers, and escalating incidents as needed. Day‑to‑day responsibilities include maintaining optimal service levels, managing crowd control and traffic flow during peak shuttle operations, interfacing directly with Boeing employees, clients, and customers, coordinating with vendors to maintain efficiency, conducting field inspections, and adapting to changing operational needs across different shifts. • Provide wayfinding assistance and general transportation information to Boeing employees. • Oversee interior campus lot operations, managing crowd control and traffic flow for a high‑volume shuttle system. • Collaborate with Transportation Customer Service Leads, vendors, and suppliers to maintain operational efficiency. • Escalate safety concerns, incidents, and operational issues to transportation leadership. • Conduct field inspections and ensure service quality standards are met. • Supervise and adapt to multiple shift schedules, covering 24/7 transportation network needs. • Manage crowd control and traffic flow operations effectively.

Key Responsibilities

• ▸wayfinding
• ▸lot operations
• ▸crowd control
• ▸traffic flow
• ▸field inspections
• ▸shift supervision

What You Bring

Required qualifications are at least two years of supervisory experience in customer service or operations, the ability to work outdoors in various weather conditions, strong communication skills for interacting with diverse stakeholders, demonstrated crowd‑control and traffic‑flow management abilities, flexibility to cover multiple shifts, experience with incident management and escalation, and the capacity to thrive in a fast‑paced, high‑volume environment. Preferred qualifications include experience in transportation, logistics, or facility operations, a background in crowd management or traffic control, familiarity with large corporate campus environments, and a proven track record of vendor and supplier coordination. • Hold 2+ years supervisory experience in customer service or operations. • Demonstrate strong communication skills with diverse stakeholders. • Possess flexibility to work varied shifts and handle incident escalation. • Preferred: experience in transportation, logistics, facility operations, or large corporate campuses.

Requirements

• ▸supervisory
• ▸customer service
• ▸communication
• ▸shift flexibility
• ▸incident management
• ▸crowd control

Benefits

The position offers three shift options—6 am to 2:30 pm, 2 pm to 10:30 pm, and 10 pm to 6:30 am—with shift differentials for the second, third, and weekend shifts. Compensation is $26‑28 per hour plus applicable differentials, and the role is on‑site in North Charleston, SC, without visa sponsorship. JLL provides a comprehensive benefits package that includes a 401(k) plan with matching contributions, medical, dental, and vision coverage, paid parental leave at 100% of salary, paid time off and company holidays, early access to earned wages through Daily Pay, and a culture that promotes mental, physical, and emotional well‑being. • Compensation: $26‑28/hour plus shift differentials for 2nd, 3rd, and weekend shifts. • Benefits include 401(k) match, comprehensive health plans, paid parental leave, PTO, Daily Pay, and wellness‑focused culture.

Work Environment

Onsite