Downer
Leading provider of integrated services across Australia and New Zealand, delivering infrastructure solutions.
Payroll System Support - SAP
Provide first‑level SAP payroll system support, troubleshooting issues and handling change requests.
Job Highlights
About the Role
Your key focus will be to respond to first‑line systems support requests, inspect and resolve SAP system issues, and investigate problems raised by the Payroll Operations team. You will gather business requirements to enable system changes for various payroll stakeholders. • Troubleshoot time‑critical SAP Time and Payroll issues, offering resolution or work‑around to ensure timely payroll processing on pay day. • Provide quality first‑level support to payroll teams. • Manage assigned tickets in accordance with SLAs. • Liaise with payroll business stakeholders to understand and analyse requirements. • Produce clear, concise business requirement documentation for the IT Technical Support team. • Provide clear business requirements to the Test Team and support testing as needed. • Ensure high accuracy for system administration, support, and maintenance in SAP and Quintiq payroll systems. • Drive continuous‑improvement initiatives to increase payroll system efficiency. • Work for an ASX‑listed company and industry market leaders.
Key Responsibilities
- ▸sap troubleshoot
- ▸first‑level support
- ▸ticket management
- ▸business requirements
- ▸system administration
- ▸continuous improvement
What You Bring
We are seeking an experienced Payroll Specialist to provide SAP Payroll System Support, with direct experience processing end‑to‑end SAP payroll. You will join a team responsible for delivering high‑quality, robust, timely, and efficient system changes to SAP and Quintiq, ensuring employee payments are free of system errors. Experience in a similar role or processing end‑to‑end payroll in SAP Payroll is essential, and knowledge of Quintiq or similar tools such as Kronos for payroll time‑sheet management is desirable. • Access professional development programs, memberships, and industry networks.
Requirements
- ▸sap payroll
- ▸quintiq
- ▸kronos
- ▸payroll specialist
- ▸experienced
- ▸end-to-end
Benefits
As a WORK180 Endorsed Employer, we support flexible work arrangements, inclusive leadership, and equitable access to opportunity, enabling you to bring your whole self to work and do your best. • Flexible work arrangements, parental leave, and Employee Assistance Program. • Corporate benefits such as discounted services (car hires, hotels, insurance, retail stores, gyms). • Supportive, flexible environment as a WORK180 Endorsed Employer.
Work Environment
Hybrid