Sales Retention Account Associate I

About the Role

Key responsibilities include communicating in a focused and compelling manner to influence customer decisions, applying appropriate change management processes, and allocating time to meet both retention and acquisition goals. The AA explores alternative solutions to achieve mutually beneficial sales agreements, contributes to shared team responsibilities, navigates multiple systems and sales tools while ensuring accurate documentation, and uses WM's sales productivity software such as Salesforce and pricing tools. Additional duties involve analyzing reports and performing general administrative tasks as needed. • Apply change management processes to meet sales demands. • Allocate time effectively to achieve retention and acquisition targets. • Negotiate mutually beneficial sales agreements. • Collaborate with team members to fulfill shared responsibilities. • Navigate multiple sales systems and ensure accurate documentation. • Analyze reports and perform general administrative tasks.

Key Responsibilities

• ▸change management
• ▸salesforce
• ▸pricing tools
• ▸sales systems
• ▸report analysis
• ▸negotiation

What You Bring

This hybrid position requires candidates to work on-site at the Lombard, IL office three days a week. The Account Associate I (AA) serves as a primary contact for WM's small and medium business customers and operates within a team‑based queue. The role focuses on retaining and expanding the team's book of business through inbound call handling and proactive outreach, aiming to prevent cancellations and secure updated contract agreements by using effective retention strategies, negotiation skills, and alignment with WM's growth objectives. Required qualifications are a high school diploma or GED and at least one year of business‑to‑business account management, inside sales, or customer service experience that includes a sales component. Preferred qualifications are not specified. Physical demands include repetitive motions, eye/hand/foot coordination, prolonged sitting, talking, and hearing, all within a professional office environment using standard equipment like computers and phones. • Communicate persuasively to influence customer decisions. • Utilize Salesforce and pricing tools consistently. • Required: High School Diploma/GED and 1 year B2B account management or inside sales experience with a sales component. • Physical demands include repetitive motions, coordination, prolonged sitting, talking, and hearing in an office setting.

Requirements

• ▸salesforce
• ▸pricing tools
• ▸high school
• ▸b2b account
• ▸negotiation
• ▸persuasive

Benefits

The base pay range for this position is $24.00‑$24.50 per hour, with eligibility for monthly commission. WM offers a competitive total compensation package that includes medical, dental, vision, life insurance, short‑term disability, a stock purchase plan, 401(k) matching, paid vacation, holidays, and personal days, though benefits may vary by site.

Work Environment

Hybrid