Jll
JLL provides professional services in real estate and investment management worldwide.
Global Operations Enablement Director
Lead global operational excellence, transformation, and governance for service delivery.
Job Highlights
About the Role
The Global Operations Enablement Director will lead operational excellence, transformation, and governance across service delivery functions in Canada, the United States, Latin America, and Asia‑Pacific, leveraging JLL’s global platform, technology, and resources to ensure seamless operations in diverse markets. In this strategic role you will oversee account governance, drive continuous improvement, manage stakeholder communications across time zones, lead global teams, and champion technology and innovation initiatives that support regulatory compliance and data quality worldwide. • Manage quarterly business reviews and provide strategic oversight across global regions. • Coordinate account planning and execution spanning multiple geographic markets. • Ensure data quality assurance, monitoring, and governance globally. • Drive process consistency and standardization across all service delivery functions. • Oversee contract compliance and management across multiple jurisdictions. • Lead continuous improvement and transformational change programs. • Execute client strategies in partnership with Account Executives worldwide. • Manage internal and external communications across global time zones. • Direct business intelligence, data analytics, and insights delivery globally. • Optimize the Azara platform, enhance data quality, and drive AI adoption across regions. • Partner with client technology organizations to evolve global operations. • Support large‑scale, account‑wide projects and develop clear business cases. • Provide strategic counsel to leadership while maintaining project oversight. • Ensure adherence to regulatory requirements in Canada, the US, LATAM, and APAC. • Lead and mentor cross‑regional functional teams, fostering seamless integration.
Key Responsibilities
- ▸data governance
- ▸business intelligence
- ▸platform optimization
- ▸ai adoption
- ▸process improvement
- ▸regulatory compliance
What You Bring
Successful candidates are results‑driven, culturally adaptable leaders who excel at facilitation, problem‑solving, and influencing across multiple regions. Required expertise includes process excellence, global operations, and data analytics; a bachelor’s degree is mandatory, while an advanced degree is preferred. Visa sponsorship is not available. • Required: expertise in process excellence, global operations, facilitation, and problem‑solving. • Preferred: experience with data analytics, business intelligence platforms, and AI implementation. • Education: Bachelor’s degree required; advanced degree preferred. • No visa sponsorship; candidates must be authorized to work in the United States.
Requirements
- ▸process excellence
- ▸global operations
- ▸data analytics
- ▸business intelligence
- ▸bachelor's
- ▸problem-solving
Benefits
The position is based on‑site in New York with an estimated compensation range of $221,800‑$255,000 USD per year. Benefits include a 401(k) match, comprehensive medical/dental/vision coverage, paid parental leave at 100% salary, generous PTO, Daily Pay, and a supportive wellness culture.
Work Environment
Office Full-Time