Customer Service Representative

About the Role

• Handle customer inquiries via phone calls, emails, and live chat in a professional and courteous manner. • Meet or exceed performance metrics such as response time, customer satisfaction, and quality standards • Maintain a positive, empathetic, and solution-oriented approach in all interactions • Provide clear and accurate information about products, services, policies, and procedures • Escalate complex or unresolved issues to appropriate teams when necessary • Resolve customer issues efficiently by identifying needs, researching solutions, and following up as needed

Key Responsibilities

• ▸phone support
• ▸email support
• ▸live chat
• ▸issue resolution
• ▸escalation
• ▸performance metrics

What You Bring

We are seeking a reliable and customer-focused Customer Service Representative to join our team. In this role, you will handle inbound and outbound interactions for internal and external customers across phone, email, and chat channels, providing timely support, resolving issues, and delivering an excellent customer experience. • High School diploma plus minimum 3 years relevant experience required. AS preferred. • Comfortable handling multiple communication channels (calls, emails, and chats) • Strong problem-solving and active listening skills as well as the ability to apply critical thinking. • Basic computer skills and ability to learn new systems quickly • Typing proficiency and experience • Conflict resolution and de-escalation skills • Ability to multitask and manage time effectively in a fast-paced environment • Strong verbal and written communication skills • Dependable, punctual, and team-oriented

Requirements

• ▸high school
• ▸as degree
• ▸computer
• ▸typing
• ▸multitask
• ▸customer service

Benefits

• Relocation and/or work sponsorship are not available with this position. • Hours are Monday • Friday, 8:00 AM to 5:00 PM, with up to three days per week remote.

Work Environment

Office Full-Time