Lennar
A homebuilder focused on delivering affordable, quality homes across the U.S.
Customer Service Specialist
Handle inbound/outbound mortgage inquiries, admin tasks, and loan servicing support.
Job Highlights
About the Role
The Customer Service Representative handles inbound calls and emails, documents interactions, and performs various administrative tasks to keep loan portfolios moving smoothly. The role supports both investors and borrowers by processing payments, releasing loans, and resolving issues with professionalism. • Provide excellent inbound and outbound mortgage inquiry support via phone and e‑mail. • Document customer interactions with detailed, legible notes. • Release portfolio loans to various investors and perform investor changes in the servicing system. • Draft and mail borrower letters, notices, and payment confirmations. • Process phone payments, daily printing, and mailing of statements. • Monitor small delinquent loan pipelines and act as a payment collector. • Submit credit updates to reporting agencies through third‑party vendors. • Research and resolve customer and investor inquiries. • Participate in 401(k) plan with 1‑for‑1 company match up to 5%. • Participate in “Everyone’s Included” day and advisory council.
Key Responsibilities
- ▸customer support
- ▸loan release
- ▸payment processing
- ▸credit reporting
- ▸delinquent monitoring
- ▸documentation
What You Bring
Applicants must hold a high school diploma or equivalent and demonstrate strong communication abilities. Experience in mortgage, banking, title, or customer service is preferred, along with a pleasant, outgoing demeanor and the capacity to multitask while maintaining accuracy. • High school diploma or equivalent required; mortgage, banking, or title experience preferred. • Prior customer service experience preferred. • Proficient in Microsoft Excel, Word, and Outlook. • Pleasant, outgoing personality with excellent oral and telephone communication. • Ability to multitask, maintain accuracy, and meet detailed work standards. • Positive, professional attitude; accountable and reliable. • Work well under pressure as a team player and follow posted work rules and procedures.
Requirements
- ▸high school
- ▸mortgage
- ▸customer service
- ▸excel
- ▸outlook
- ▸team player
Benefits
Lennar Mortgage, a division of the Fortune 150 homebuilding leader, focuses on personal growth, innovation, and diversity. Employees enjoy a supportive work environment, clear advancement paths, and competitive compensation. Lennar offers a comprehensive benefits package designed to support employees’ health, financial security, and personal growth. The program includes health insurance options, retirement savings with company matching, paid parental leave, education and adoption assistance, generous paid time off, and various employee‑recognition initiatives. The company fosters an inclusive culture that values continuous learning and teamwork. • Receive comprehensive medical, dental, and vision coverage. • Access paid parental leave and an associate assistance program. • Obtain education assistance and up to $30,000 adoption support. • Enjoy up to three weeks of vacation, holidays, sick leave, and personal days. • Earn new‑hire referral bonuses and home‑purchase discounts.
Work Environment
Office Full-Time