Avalonbay Communities
Develops, redevelops, acquires, and manages high-quality apartment communities in the U.S.
Community Manager
Manage apartment community operations, leasing, finances, and resident relations.
Job Highlights
About the Role
The Community Manager leads an apartment community or group of communities, overseeing office operations such as leasing, resident relations, and partnership with maintenance teams while meeting financial performance goals. This role combines leadership, innovation, and a commitment to luxury living. Key responsibilities include fostering resident relationships, enforcing lease agreements and policies, organizing community events, and managing budgets for revenue, expenses, and capital improvements. These duties are performed while maintaining high standards of service and operational efficiency. • Foster positive relationships with residents, addressing their concerns and resolving issues promptly. • Enforce lease agreements and community policies consistently and fairly. • Organize and manage resident events and initiatives to promote a sense of community. • Prepare and manage the property's budget, including revenue, expenses, and capital improvements. • Utilize data and reports to develop solutions that sustain high customer‑service standards, generate optimal revenue, and manage expenses effectively. • Support and develop subordinates through feedback and coaching that improve performance. • Exercise professional judgment with composure. • Manage contracts with third‑party service providers.
Key Responsibilities
- ▸resident relations
- ▸lease enforcement
- ▸budget management
- ▸data reporting
- ▸contract management
- ▸event planning
What You Bring
Candidates must have a high school diploma or GED (required) and preferably a bachelor’s degree, with at least five years of multi‑family or related property management experience and two years of people‑management experience. Experience in community operations, financial performance, customer service, data‑driven decision‑making, crisis management, and contract administration is also required. • High School diploma or equivalent (GED) required. • Bachelor’s degree preferred. • 5+ years of multi‑family or related property management experience (or equivalent retail/hospitality experience). • 2+ years of people‑management experience. • Experience managing community operations, including financial performance, customer service, communications, marketing, negotiation, crisis management, and staffing. • Successfully resolve resident issues as demonstrated in prior roles.
Requirements
- ▸high school
- ▸bachelor's
- ▸5+ years
- ▸people management
- ▸community ops
- ▸crisis management
Benefits
AvalonBay offers comprehensive benefits such as health, dental and vision coverage, 401(k) matching, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan, and a 20 % discount on its apartment homes. The company promotes growth through achievement‑based promotions, associate recognition programs, and a culture rooted in integrity, caring, and continuous improvement.
Work Environment
Onsite