Reliance Home Comfort
Rent, sell, install and maintain water heaters, HVAC, plumbing, smart‑home, water‑purification & electrical solutions.
Operations Manager
Manage field operations, staff, budgets, vendor relations, and drive performance.
Job Highlights
About the Role
In this role you will lead operational excellence by collaborating with local managers to meet P&L targets, overseeing staffing plans, monitoring performance metrics, and fostering a growth‑through‑install mindset that drives customer satisfaction and business expansion. • Collaborate with local managers to plan, budget, and achieve P&L targets. • Forecast, update, and execute staffing plans to maximize customer service. • Measure, monitor, and report on operational metrics to drive performance. • Lead a Growth‑through‑Install mentality to enhance customer satisfaction and business growth. • Coach and manage technical professionals to improve performance and engagement. • Identify and establish relationships with independent HVAC installation contractors. • Select, negotiate, and manage third‑party partners to meet reliability standards. • Review cost, quality, safety, and productivity metrics and implement improvement plans. • Partner with Quality, Project Management, Training, HR, and Regulatory teams to boost performance. • Ensure prompt resolution of customer inquiries and complaints. • Maintain and exceed install gross margin targets. • Provide tools, training, and development programs for employee success. • Provide a comprehensive benefits plan for employees and families. • Create clear career advancement paths within the company.
Key Responsibilities
- ▸staffing plans
- ▸metric monitoring
- ▸cost review
- ▸partner management
- ▸tool development
- ▸install margin
What You Bring
We seek candidates with a growth mindset, proven leadership in field operations, technical HVAC or water‑heater expertise, strong communication and negotiation skills, and the ability to inspire teams and drive rapid results. • Require 3‑5 years of progressive field operations leadership experience. • Require HVAC and/or water‑heater technical knowledge; Gas Fitter 2 or 313d license is a plus. • Sales experience and ability to meet quotas are advantageous. • Demonstrated success in process control, productivity, and quality improvement. • Excellent written, verbal, and presentation communication skills. • Strong negotiation, influence, and change‑management abilities. • Experience in a unionized environment is considered an asset.
Requirements
- ▸3‑5 years
- ▸hvac
- ▸gas fitter
- ▸sales
- ▸leadership
- ▸negotiation
Benefits
Join Reliance as an Operations Manager and become a key member of a team that provides limitless opportunities for growth, supported by comprehensive tools, training, and development programs. Reliance offers competitive base pay with uncapped earnings potential, a robust benefits package, clear career paths, and unique perks such as the President’s Club trip, all within an award‑winning, diverse, and inclusive corporate culture. • Offer competitive base pay with performance‑based earnings potential. • Reward high performers with perks such as the President’s Club tropical trip.
Work Environment
Field