Account Manager (Upstream Chemicals)

About the Role

As an Account Manager you own all resources and logistics required to perform services and maintenance on customer sites, including preventive and remedial maintenance, facility management and field services engineering. You will contribute to the department’s annual operational plan and suggest improvements to products, processes and procedures. The role involves planning and executing resource deployment to meet customer and business metrics, interfacing with customer service managers on escalations, and developing both short‑ and long‑range resource forecasts and plans. You will also handle recruitment, skill reviews, and advanced training to develop the team. • Plan and execute resource deployment to meet customer and business metrics. • Interface with customer service managers to handle issue escalations. • Develop long‑range regional resource forecasts and short/long‑range resource plans. • Manage recruitment, skills reviews, and advanced training for team development. • Oversee preventive and remedial maintenance, facility management, and field services engineering. • Handle standardized project processes and work within predefined contracts and frameworks.

Key Responsibilities

• ▸resource deployment
• ▸issue escalation
• ▸forecast planning
• ▸team recruitment
• ▸preventive maintenance
• ▸field services

What You Bring

Successful candidates hold a bachelor’s degree (or a high school diploma/GED with at least four years of services experience), have 3‑5 years of mechanical‑aptitude experience, and possess strong communication and relationship‑building skills. They must demonstrate hands‑on directional‑drilling knowledge, experience leading technical teams, a methodical problem‑solving approach, and readiness to work on‑shore and at customer locations. • Bachelor’s degree (or high school diploma/GED with 4+ years services experience). • 3–5 years of experience with strong mechanical aptitude. • Excellent communication skills and ability to build trusting relationships. • Hands‑on knowledge of directional drilling. • Proven experience leading, mentoring, and motivating technical teams. • Methodical problem‑solving ability for complex customer issues. • Willingness to work on‑shore facilities and customer locations and undergo product training.

Requirements

• ▸bachelor's
• ▸mechanical aptitude
• ▸directional drilling
• ▸team leadership
• ▸problem solving
• ▸communication

Benefits

Baker Hughes values diversity, inclusion and employee well‑being, offering contemporary work‑life balance policies, comprehensive private medical care, life‑insurance and disability programs, tailored financial options and additional voluntary benefits. The company invests in talent development, leadership growth and a culture where people can bring their authentic selves to work. • Contemporary work‑life balance policies and wellbeing activities. • Comprehensive private medical care options. • Life‑insurance and disability programs. • Tailored financial programs and additional voluntary benefits.

Work Environment

Field