Schneider Electric
Global leader in electrification, automation and digitization for industries, infrastructure and buildings.
Applications Engineer for Strategic Accounts
Provide advanced technical support for global strategic BMS/digital services.
Job Highlights
About the Role
The position backs a high‑value, business‑critical service contract with strict performance expectations. You will be responsible for ensuring service continuity, delivering structured root‑cause analyses, and supporting proactive system optimisation and opportunity detection. • Provide advanced second line technical support for a global strategic account • Act as the primary escalation point for complex incidents and service issues • Coordinate incident response and deliver structured root cause analysis • Support bespoke BMS and digital service solutions in production environments • Work closely with global Product Support and R&D teams • Ensure service continuity and customer confidence • Support proactive activities such as system optimisation and opportunity detection • Collaborate with wider CSH engineers to balance workload and risk
Key Responsibilities
- ▸second line
- ▸incident escalation
- ▸root cause
- ▸bms support
- ▸system optimisation
- ▸service continuity
What You Bring
The role follows a hybrid working pattern, requiring at least two days per week in the Warrington office and a standard Monday‑to‑Friday schedule with no shift work. • Experience supporting complex BMS or digital building environments • Strong understanding of HVAC, electrical, or building services systems • Knowledge of protocols such as Modbus, BACnet, OPC, TCP/IP, Ethernet IP • Background in customer facing technical support or service delivery • Confident handling demanding stakeholders and escalations • Comfortable working in structured service environments with clear SLAs • Relevant engineering or technical qualification preferred • At least two days per week in the Warrington office
Requirements
- ▸bms
- ▸hvac
- ▸modbus
- ▸customer support
- ▸engineering qualification
- ▸hybrid
Benefits
Schneider Electric offers a competitive salary and bonus scheme, 28 days of annual leave plus public holidays, pension, employee share ownership, health and wellbeing options, gym flex, internal mobility through the Open Talent Market, various discounts, and access to a learning portal. • Hybrid role • Monday to Friday working pattern • No shift work
Work Environment
Hybrid