Crown Hotel & Travel Management
Specializes in hotel and travel management services, offering bespoke solutions to clients worldwide.
Front Desk Agent
Handles guest check‑in/out, reservations, inquiries, and front desk duties.
Job Highlights
About the Role
• Take details of arriving guests, including payment information • Allocate rooms to guests • Provide guests with information about hotel procedures, policies, and facilities • Provide tourism information to guests • Handle customer concerns and queries • Issue receipts to guests • Ensure safety and security of all guests • Maintain reservations in compliance with credit‑card security requirements • Maintain training requirements set by the General Manager • Assist guests with safety deposit box forms and keys • Wear provided uniform and name tag at all times on the property • Perform routine cleaning of the work area • Document minor repairs or replacements of furniture, fixtures, and equipment and follow up with the proper department • Smile, acknowledge, and greet guests throughout the hotel • Respond to guest requests for immediate repairs • Report lost‑and‑found items per hotel procedures • Maintain a high standard of personal hygiene and appearance
Key Responsibilities
- ▸check‑in
- ▸room allocation
- ▸payment processing
- ▸security compliance
- ▸repair reporting
- ▸guest assistance
What You Bring
• High school diploma or equivalent • Basic working knowledge of computers, including word processing, and ability to multitask • Excellent communication and interpersonal skills for interacting with diverse personalities • Very good organization and time‑management skills • Ability to frequently kneel, reach, crawl, and twist torso as needed • Ability to regularly lift and carry up to 20 pounds without assistance
Requirements
- ▸high school
- ▸computer skills
- ▸communication
- ▸organization
- ▸physical
- ▸lifting
Benefits
Embark on an exciting hotel career with Crown Hotel & Travel Management, LLC. The company offers a variety of opportunities for job growth, from hotel management positions to front‑line guest interaction and behind‑the‑scenes hospitality roles. This is a part‑time position and employees must be available to work weekends. • Insurance (Medical, Dental and Vision) • Supplemental Insurance • Enhanced Paid Time Off (PTO) Plan • Paid Training • Fantastic Company Culture • Receive accommodation reservations from visitors • Balance and account for cash drawer each shift
Work Environment
Onsite