Downer
Leading provider of integrated services across Australia and New Zealand, delivering infrastructure solutions.
Service Delivery Coordinator
Provide admin support and coordinate service delivery for Corrections & Justice.
Job Highlights
About the Role
We are currently seeking Expressions of Interest for a Service Delivery Coordinator to join our Department of Corrections and Ministry of Justice team. Reporting to the National Administration Manager, this role plays a key part in supporting the effective delivery of high-quality outcomes that underpin our essential services. The successful candidate will contribute to the coordination and continuous improvement of service delivery across this critical portfolio. At Downer we plan, create, and sustain essential public services across Australia and New Zealand, managing critical infrastructure such as hospitals, data centres, and defence partnerships that keep communities thriving. • Champion health and safety and drive continuous improvement. • Deliver administration functions with quality and within agreed time frames. • Build strong, collaborative customer relationships that are positive and constructive. • Provide services in line with Downer values. • Manage workloads to meet business requirements and month‑end processes. • Prioritise tasks, multi‑task and align with team output requirements. • Utilise the Employee Assistance Program for professional support for you and your family.
Key Responsibilities
- ▸health safety
- ▸admin delivery
- ▸customer relations
- ▸service coordination
- ▸workload management
- ▸task prioritisation
What You Bring
To apply, click “APPLY” and include your CV and copies of relevant licences/qualifications, referencing role number 728867. All successful candidates must complete a pre‑employment drug test, medical assessment, and Ministry of Justice check, with support available for any necessary adjustments. • Minimum 2 years of administrative experience in a busy environment. • Demonstrate a mature approach to work with initiative. • Exhibit exceptional organisational and time‑management skills. • Communicate effectively and manage relationships professionally. • Proficient in Microsoft Word, Excel and Outlook. • Show strong work ethic, positive attitude, and commitment to high‑quality outcomes.
Requirements
- ▸administrative
- ▸initiative
- ▸time management
- ▸communication
- ▸microsoft office
- ▸work ethic
Benefits
We are proud of our high‑performance culture and commitment to diversity, offering training and development, internal career progression, health‑care discounts, retail and car purchase savings, and an Employee Assistance Program. Our workforce of over 26 000 people values inclusion, and we actively welcome applicants of all ages, genders, sexual orientations, cultures, abilities, and lived experiences, especially those from under‑represented groups. • Access training and development to diversify your career. • Benefit from high internal promotion rates (30% of vacancies filled internally). • Enjoy perks such as healthcare discounts, retail and car purchase savings. • Join an inclusive, diverse workplace that values unique perspectives and ideas.
Work Environment
Onsite