Client Service Manager- Transportation- Central Valley

About the Role

Key responsibilities include client relationship development, strategic account management, business development, and advocacy/representation for municipal transportation clients in the Central Valley (Sacramento, Roseville, Santa Rosa). Performance will be measured by opportunity pipeline, booking targets, and effective CRM implementation; the manager will also serve as a subject‑matter expert, maintain external accreditations, and guide a small team of account managers. • Build and maintain strong relationships with municipal clients, city governments, utilities, and public agencies. • Act as the client’s voice within GHD, ensuring priorities and challenges are understood. • Lead and mentor a Client Engagement Team to deliver innovative, municipal‑focused solutions. • Develop and execute 3–5‑year growth plans and annual targets for municipal accounts. • Monitor public‑spending trends, regulatory changes, and infrastructure investments to spot opportunities. • Identify and pursue new business in water, transportation, and urban development sectors. • Collaborate with technical teams to align proposals with client preferences during bids and delivery. • Represent GHD at municipal meetings, conferences, and industry events to promote the brand. • Oversee CRM implementation and maintenance, driving system improvements for better client management. • Serve as subject‑matter expert on technology, policy, regulation, or operational management and maintain external accreditations. • Manage a portfolio of complex customer relationships and guide a small team of account managers. • Develop relationship‑management plans for strategic, complex accounts and facilitate two‑way communication. • Consult with client representatives to clarify medium‑ to long‑term needs and define specifications. • Build a personal network of senior managers, obtain market intelligence, and enhance GHD’s reputation. • Create internal marketing plans and collaborate across departments to strengthen customer focus.

Key Responsibilities

• ▸crm management
• ▸business development
• ▸strategic planning
• ▸client relations
• ▸team leadership
• ▸market analysis

What You Bring

We are seeking Client Service Managers – Transportation, who will act as the bridge between clients, communities, and technical teams, bringing external voices, priorities, and opportunities into the organization. A bachelor’s or master’s degree in engineering, environmental science, or a related field is required, with a professional engineer license preferred and at least ten years of client‑service experience in the municipal or public sector. • Bachelor’s or Master’s degree in Engineering, Environmental Science, or related field. • Professional Engineer license preferred. • Minimum 10 years’ experience in client service or relationship management, preferably with municipal/public sector clients. • Strong communication, negotiation, and interpersonal skills. • Ability to lead cross‑functional teams and influence senior stakeholders. • Proficiency with CRM tools (especially Salesforce) and Microsoft Office Suite. • Strategic thinker with a client‑centric mindset and solid understanding of municipal operations, governance, and procurement. • Proven track record in business development, market strategy execution, and building relationships across government, industry, and community stakeholders.

Requirements

• ▸engineering degree
• ▸pe license
• ▸10+ years
• ▸salesforce
• ▸business development
• ▸team leadership

Benefits

Join a team that brings inspirational architecture, landscapes, townscapes and places to our world, and we’ll provide you unlimited space to grow. You’ll be able to apply our powerful global network of skills and decades of experience to build positive client outcomes. The role operates on a hybrid model, with three days per week in the office to collaborate, connect, and excel in a vibrant environment. The salary range is $230,000‑$280,000 based on experience and location. GHD is an equal‑opportunity employer that values diversity and inclusion.

Work Environment

Hybrid