Inbound Collector-Remote (Central Florida Candidates Only)

About the Role

The position requires maintaining collection activity in line with company and federal regulations, meeting phone activity and KPI targets, handling correspondence ethically, documenting owner accounts, supporting the collections team, and completing required training while embodying Hilton values. • Perform all collection activity in accordance with company and Federal regulations, facilitating acceptable delinquency percentages • Maintain required levels of phone activity, contact percentages and other key performance indicators • Legally, ethically and confidentially handle any correspondence and/or payments received • Maintain systematic and organized support documentation related to the handling of any owner account; request skip tracking as necessary • Assist all members of collections staff with daily process and procedure when required • Carry out any reasonable request by management • Completes all required Company training/compliance courses as assigned • Adheres to Company standards and maintains compliance with all policies and procedures

Key Responsibilities

• ▸collections
• ▸phone activity
• ▸compliance
• ▸documentation
• ▸team support
• ▸training

What You Bring

This role is remote for candidates in the Central Florida area. The Inbound Collector handles inbound calls regarding past‑due mortgage and maintenance accounts, collects via phone and mail, and assists owners with understanding contract terms while complying with federal and state laws. The collector must be certified in call skills and the FDCPA, and will spend less than 30% of time assisting owners. Successful candidates will demonstrate effective communication, remain calm under pressure, retain and recall information accurately, solve problems, and work well within a team. Eligibility applies to U.S. hourly team members not represented by a labor organization; the company does not discriminate based on protected characteristics. • Effective Communication skills • Ability to handle pressure and remain calm with customers • Knowledge retention and recall providing accurate information to customers • Problem solving • *Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

Requirements

• ▸communication
• ▸problem solving
• ▸calm
• ▸fdcpa
• ▸call skills
• ▸remote

Benefits

At Hilton Grand Vacations you join a culture that encourages and motivates you toward achieving your goals, offering benefits from day one and daily pay. The company provides a comprehensive benefits package, recognition programs, and opportunities for learning and advancement. Hilton Grand Vacations has been recognized for work‑life balance and family‑friendly benefits, earning accolades such as Newsweek’s “America’s Greatest Workplaces for Parents & Families.” The company is an equal‑opportunity employer that values diversity and provides accommodations for individuals with disabilities. • Recognition Programs and Rewards • Excellent health care options, including medical, dental, and vision • Go Hilton: Travel Discounts Program Hilton hotel rates worldwide • Employee Assistance Program that supports physical and mental well‑being • Paid Vacation Time and Paid Sick Days • 401(k) program with company match • Tuition reimbursement programs • Numerous learning and advancement opportunities • Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership

Work Environment

Remote