SRE Analyst II

About the Role

• Development and delivery of interactive dashboards, reports, and tools. • Creates new service catalog items, incorporating them inside the CMDB. • Provide users training on how to use properly Company hardware or software. • Provide training to the tier 1 support technicians. • Perform routine system updates, patches, and upgrades to keep software and systems current and secure. • Maintaining accurate SOP documentation. • Collaborate with end-users to understand and address their technical needs and concerns, offering clear and concise explanations. • Collaborate with team members to solve complex issues from all aspects of the current environment. • Provide an inventory and description of all data sources, their structures, and their relations used for analysis. • Drives regular conversations with both business and technical resources to ensure that risks are assessed, needs are met, and insights are developed and implemented as intended. • Identify, develop and deliver compliance reporting that meets business objectives. Collaborating with stakeholders to ensure ongoing quality and accuracy. • Provide technical support for company devices and computers, ensuring their proper functionality and resolving technical issues promptly. • Support and maintain updated Technology inventory. • Assist in the upkeep and functionality of web applications. • Adopt an analytical stance in translating business requirements into data-centric requirements to create a cohesive solution. • Establish KPI-driven objectives, schedules, and orchestrated activities across multiple data streams, delivering a concise SRE KPI framework. • Manage ticketing, EDR, IAM & other applications required for daily operations and security. • Design and maintain Flowcharts, graphs, and diagrams for business- and data-related processes as needed. • Maintaining system capabilities by testing existing equipment or programs and ```` trying out new ones. • Support office admin needs as required. • Managing and resolving escalated tickets.

Key Responsibilities

• ▸dashboard development
• ▸service catalog
• ▸system updates
• ▸data inventory
• ▸compliance reporting
• ▸technical support

What You Bring

• Provide a positive user resolving problem experience. • Experience in enterprise-level data analysis tools, techniques, and methodologies. • Advanced Troubleshooting and diagnosing of issues. • **THIS IS NOT A REMOTE POSITION • MUST LIVE IN OR NEAR SCOTTSDALE, ARIZONA*** • Ability to communicate clearly and succinctly. • Comfortable working as a team player or independently if necessary • Mature understanding of business processes with the ability to translate needs into solutions. • Strong customer service, professionalism, respect, and good interpersonal skills are a must. • Practical experience in managing data projects. • Ability to listen, collaborate and synthesize various skills-sets, technologies & problems into a clear set of deliverables. • Effective interpersonal & communication skills to collect & present complex insights in a concise manner. • Motivated team player that is operationally focused and exceptionally detail-oriented • Comfort with ambiguity and a continuous learning mindset to stay updated with the latest BI trends and tools. • Analytical and problem-solving skills. • Strong ability to self-manage and deliver on a timely schedule. • Ability to multi-task and prioritize work in a standardized, scalable manner. • Proficient with CRM systems, MS Teams, Excel, Word, and PowerPoint • Proficient with technology and computing via a variety of cloud-based programs and data processing/technical/management software programs • Scottsdale, AZ : Relocate before starting work (Required)

Requirements

• ▸data analysis
• ▸troubleshooting
• ▸crm
• ▸excel
• ▸team player
• ▸onsite

Work Environment

Onsite